Holland America Line

JOB SUMMARY:

The Team Member Operations Coordinator can be assigned in any major areas of the operation either in Documentation, Welfare & Technical Assistance and Dispatch to carry out administrative functions effectively and efficiently using both in-house and outsourced technologies. Once assigned to a specific area, the role will report to the supervisor in charge of that area and will assist in managing day-to-day operations, coordinating schedules, and handling administrative tasks as needed.

ESSENTIAL FUNCTIONS:

• To collaborate with the Team Member Supervisor to carry out administrative functions effectively and efficiently.
• To effectively assist in managing day-to-day operations, coordinating schedules, and handling administrative, and vendors tasks as needed.
• Assist either in welfare and technical assistance, documentations and submission and dispatch operations for smooth process.
• Ensure all necessary information, materials, and resources are provided to facilitate a smooth transition for team members’ concerns and queries.
• Offer prompt assistance to team members and proactively follow up on their queries and concerns.
• To communicate promptly, effectively, and transparently with peers and CCL management.
• Liaise with relevant teams and business partners to ensure seamless coordination and cooperation in achieving shared objectives.
• Oversee dispatch Concerns: Address any questions or concerns team members may have regarding travel logistics from the start (Manila) to the end (final destination)
• And other related matters and assign task by the Supervisor involving the TMC operations.

QUALIFICATIONS:

• Bachelor's Degree in Business Administration or any related field.
• At least 3 years of experience in the operations, preferably in crew manning.
• Knowledge of Microsoft Office suites (Word, Excel, Access, In-house and Outsourced Apps)
• With a background working in a manning agency or in a travel company.
• Knowledgeable of immigration, visa requirements and other documents related to seafarers in various geographical areas.
• Effective communication skills, performance management, resilient, problem-solving skills.

ETHICS AND COMPLIANCE:

Demonstrate commitment to upholding and promoting a culture of integrity and ethical conduct.

#LI-BM1

#LI-Remote