Alorica

Key Responsibilities: Recruitment and Sourcing

Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and offer negotiation.

Partner with hiring managers to understand business needs and develop effective recruitment strategies.

Utilize various sourcing channels (LinkedIn, job boards, employee referrals, and social media) to attract top talent.

Conduct behavioral and competency-based interviews to assess candidates’ technical and cultural fit.

Ensure a positive candidate experience throughout the recruitment process.

Data and Reporting

Maintain accurate candidate and requisition data within the Applicant Tracking System (ATS).

Generate and analyze recruitment metrics (time-to-fill, source effectiveness, quality of hire) to identify trends and opportunities for improvement.

Provide weekly and monthly hiring progress reports to management and stakeholders.

Stakeholder and Process Management

Collaborate with HR Business Partners and hiring teams to align recruitment strategies with business goals.

Serve as a point of escalation for complex or senior-level hiring requirements.

Support employer branding initiatives and talent marketing campaigns.

Participate in career fairs, job fairs, and recruitment drives.

Coaching and Continuous Improvement

Mentor and guide junior recruiters or sourcing associates in recruitment best practices.

Contribute to process enhancements to improve efficiency and candidate experience.

Stay updated with market trends, compensation benchmarks, and talent acquisition best practices.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.