ob Description:
Job Title: Customer Service Executive
Work Level: WL1B/WL1C
Work Location: Chennai Regional Office
Line Manager: Thiruppathi A
MT Demand Planning under Availability Position: WL1B
Purpose of the role:
To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)
Main responsibilities:
- Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level
- Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team
- Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality
- Event Planning (Big Day, BBD and Public Holiday etc.)
- Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs
- Periodical review of QGP/3TDP forecast and drive continuous improvement
- Apply advanced data analytics skills to share valuable business insights
- Coordinate monthly 3TDP & V1 process to drive key business decisions
- Champion changes in current processes to drive simplification
- Partner with MT Customer teams for short term forecasting
- Cross-functional collaboration with Brand, CM, CD, Supply Planning,
Customer Service, Category/Channel Finance teams
- Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut
Key KPIs/ Outcomes:
- Forecast Accuracy and Forecast Bias measurement at most granular level
- Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost
- Extreme Bias & Volatility reduction
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