Marsh & McLennan Companies

Company:

Oliver Wyman

Description:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com.

Job Overview:

Oliver Wyman is seeking an experienced and strategically minded Senior Human Capital Business Partner for the Americas region. Reporting directly to the Regional Chief People Officer, this critical role will drive the human capital agenda with a strong focus on partner performance management, talent development, and leadership enablement to help the firm achieve sustainable business growth and a high-performance culture.

The Senior HC Business Partner will serve as a trusted advisor to executive leadership and Partners, guiding them on partner performance management, talent strategy, and workforce dynamics including providing strategic counsel on complex employee relationship matters and conflict resolution in alignment with the firm’s business objectives and consulting growth strategy, and conducting investigations. This role supports and upskills talent managers and HR business partners in implementing fair and effective performance management practices, including disciplinary actions and performance improvement plans, to promote a high-performance culture. The role will closely collaborate with Marsh McLennan’s Centers of Excellence (COEs) for Employee Relations, Inclusion & Culture, and Compliance to ensure seamless execution of HR initiatives that promote a culture of transparency, accountability, and continuous improvement.

This role is ideal for a seasoned, results-oriented professional with deep HC Business Partnering expertise in a professional services firm who can partner effectively with business leaders, Partners, and HR to translate complex business context and workforce dynamics into actionable, pragmatic solutions. Core areas of expertise include performance management, talent & leadership development, conflict resolution and workplace investigations The successful expert will foster an environment of open communication and collaboration, enabling Oliver Wyman to remain a great place to build a career and thrive in management consulting.

At Oliver Wyman, our people are our greatest asset, and our culture is our best differentiator. This role offers the opportunity to be at the core of enabling our business to grow profitably and thrive by making Oliver Wyman an amazing place to build a career.

This is a hybrid role requiring 3 days per week in our midtown office. There is no option to be fully remote.

Key Responsibilities:

Strategic Business Partnership

• Translate business needs into tailored human capital and performance strategies that enable sustainable growth and competitive advantage
• Build trusted relationships across the Americas region to foster a consistent and collaborative approach to partner engagement and performance
• Serve as a trusted advisor to leadership, practice leaders and HC partners on complex employee relations issues and emerging workforce trends, offering insights and counsel
• Collaborate cross-functionally with Compliance, Inclusion & Culture and other cross-functional teams including Marsh McLennan’s COEs to integrate employee relations strategies with broader organizational goals and initiatives
• Build and nurture strong working relationships across the Americas region to promote and ensure a consistent, collaborative approach to employee engagement and conflict prevention

Partner Performance Management

• Drive commercial effectiveness reviews and performance interventions, managing Partner watchlists, mutual departure discussions, and Focused Development Plans (FDPs) with rigor and sensitivity
• Coach and guide Partners and senior leaders on driving accountability, managing underperformance, and facilitating career progression discussions
• Support the end-to-end partner performance management process including objective setting, performance reviews and calibration, feedback, and development planning aligned with business objectives
• Advise leadership in managing Partner exits and retirement pathways, ensuring smooth transitions aligned with firm strategy and culture.
• Develop and maintain performance metrics and dashboards to monitor partner effectiveness and inform leadership decisions

Employee Relations Case Management & Investigations

• Provide guidance on complex employee relations issues related to Partners, supporting fair and compliant resolution processes that support business objectives and are compliant with Marsh McLennan’s policies and colleague expectations
• Lead or support investigations and conflict resolution involving Partners, ensuring adherence to organizational policies and legal requirements
• Advise leadership on disciplinary actions, risk mitigation, and workforce compliance as it pertains to Partner-level matters
• Guide performance management processes such as disciplinary actions, performance improvement plans, and separations to ensure fairness and reduce organizational risk
• Provide coaching, guidance, and training to managers and HR teams on employee relations topics

Culture & Change Leadership

• Foster an inclusive, transparent, and high-trust culture among Partners and business leaders through targeted culture and change initiatives in partnership with the Americas OpCo and HC leaders
• Lead change management efforts that impact Partners and senior leadership, supporting organizational transformation and strategic objectives
• Partner with Inclusion & Culture teams to embed equity and belonging principles into leadership and partner performance frameworks

Insights & Reporting

• Analyze partner performance data, workforce trends, and engagement indicators to anticipate challenges and recommend proactive interventions
• Prepare and present data-driven reports and insights to senior leadership to support evidence-based talent decisions

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology, or related field; Master’s or Law degree a plus
• 10+ years of progressive employee relations, talent management, organizational effectiveness or human capital/resources experience, ideally within professional services or management consulting environments
• Strong business acumen and ability to align employee relations strategies with organizational performance goals in a management consulting firm
• Demonstrated ability to balance shifting work demands in a challenging environment while satisfying numerous stakeholders
• Proven track record of advising leaders and managing complex employee relations issues including investigations, disciplinary actions and grievances
• Strong consensus builder across multiple business areas with exceptional communication skills
• Excellent interpersonal, communication, negotiation, and conflict resolution skills

Preferred Attributes

• HR certifications such as SHRM-SCP, SHRM-CP, or equivalent
• Experience in highly matrixed organizations with complex workforce dynamics
• Critical thinker with a proactive mindset, customer focus, and ability to navigate ambiguity
• Demonstrated ability to support cultural change and foster an inclusive workplace environment
• Able to influence others and build strong, collaborative relationships and networks
• Proactive, adaptable, and critical thinker with a strong client focus and results orientation
• Garner internal respect based on an open, collaborative, consultative demeanor and a results-oriented approach
• Skilled professional with strong business acumen and partnership capabilities
• Able to learn and adapt quickly to changing business needs
• Open-minded, viewing change as an opportunity rather than a challenge
• Possessing a strong client focus and sense of urgency
• Able to work fully independently while also being part of the broader, highly collaborative Human Capital team

The applicable base salary range for this role is $165,000 to $225,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.