Summary Description:
The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible for our customers. He/She will coordinate with other departments to ensure that customer’s issues or problems are being taken care of. He/She should be able to “wow” our customers through timely, efficient and humane responses to our customers.
Job Description
I. Strategic Management
II. People Management
III. Technical/Functional Management
Qualifications and Educational Requirements:
Preferred Skills:
COMPANY OVERVIEW:
Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois, Suzhou, China, and Cebu, Philippines. DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation delivers innovative equipment and components, specialty systems, and support services through four major operating segments: Engineered Products, Fueling Solutions, Image & Identification, Refrigeration & Food Equipment, and Pumps & Solutions. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”
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