Slalom

Director, Experience Design: SaaS Platforms

We are open to hiring in many U.S. locations and travel will be contingent on client needs.

Who You’ll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what’s possible, give shape to the future—and get there. We're passionate about technology, compelled by its potential as we help create the digital products, experiences, and technology-driven organizations that drive true change. We’re thrilled by the opportunity to build the future we want to see, with anyone willing to join us.

Slalom’s Customer Experience (CX) team is a group of diverse individuals who happen to be world-class multidisciplinary creatives, designers, researchers, and strategists. We're artists and technologists, sure. But we're also athletes and farmers, carpenters and musicians, educators and data nerds, and so much more. Together, we operate with a shared passion for building great products with great clients.

This role reports through the Senior Director of Experience Design within our Customer Experience (CX) capability and is hired as a Director. You will partner most closely with technology practitioners in the Enterprise technology capability, and collaborate with several other capabilities.

What You'll Do

• Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
• Grow Slalom’s CX business by participating in new business development activities, developing proposals and sales materials, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the platform design landscape
• Support the building and management of a high-performing team of platform design specialists, providing mentorship and professional development
• Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on product design for organizational maturity
• Lead technology evaluations and discovery for enterprise technology solutions, with expertise in user needs and integrated workflows across systems
• Oversee design of platform experiences and review all creative work for proper implementation of designs while ensuring client and employee needs are met and proper resource allocation
• Lead design teams in the implementation of enterprise SaaS platform solutions (such as Salesforce, ServiceNow, Adobe, etc.)
• Demonstrate design excellence by participating in hands-on formulation of requirements and designs
• Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice

What You'll Bring

• 10+ years of experience in design/user experience delivery related to SaaS platforms with at least 5 years in leadership roles
• Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for platform-based transformation experience work
• Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences
• Track record of building high-performing teams and managing product design/user experience practices in consulting settings
• Deep understanding of designing in platform contexts, utilizing products from Salesforce, ServiceNow, Adobe and other Enterprise grade solutions, and design tools like Miro, Figma, Cursor, and other AI tools
• Technical expertise across user experience technologies, with the ability to work closely with technical practitioners on feasibility, constraints and tradeoffs
• Strategic mindset for developing measurement frameworks and roadmaps that drive client business outcomes
• Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
• Hands-on leadership where you take accountability from the top of the pipeline to the delivery of software to end users, jumping in as needed throughout the product lifecycle

Success in this Role Looks Like

• Consistently shaping and delivering high-value client engagements that drive measurable business outcomes through innovative solutions
• Modeling the value of design by delivering strategic and measurable solutions to enterprise challenges and opportunities
• Building and nurturing a high-performing team of platform design specialists through effective coaching, mentoring, and professional development
• Establishing trusted advisor relationships with client executives by delivering strategic insights and navigating complex business challenges
• Growing the practice by identifying new market opportunities, developing compelling solutions, and successfully closing new business
• Advancing Slalom's market presence through thought leadership, speaking engagements, and contributions to the experience design community
• Collaborating across Slalom practices to develop integrated solutions that address complex client needs beyond platform design
• Demonstrating a commitment to continuous learning by staying ahead of emerging technologies and methodologies in the rapidly evolving design and technology landscapes

About Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For Director, the target base salary pay range is $161,000-258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.