JLL

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

1.1 Responsibilities

Operational Compliance

• Ensure timely setup, replenishment, and breakdown of food and refreshment service stations
• Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities including tastings and meal order placements.
• Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

• Act as the primary on-site liaison between vendor teams and client stakeholders.
• Answer employee queries in-person, and online via ticketing and company communication tools.
• Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.
• Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities.
• Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

• Serve as a point of contact for employees with questions about food service offerings.
• Support communication of menu details, allergens, and changes through signage or digital systems.
• Collect informal feedback and report common trends to FTE management and vendor leads.

Budget, Compliance & Standards

• Support adherence to food safety, sanitation, and health code standards by implementing company standards
• Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).
• Ensure the service area is compliant with local and client-specific guidelines.
• Monitor weightage, wastage data accuracy.
• Monitor and record all related expenses.
• Manages food and beverage supplies in compliance with company processes.
• Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

• Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).
• Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

1.2 Qualifications

• A minimum of 1-2 relevant experience in office operations within a Food and Beverage setting; an educational background in hospitality or business is preferred.
• Proficient and demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges, along with excellent verbal and written communication skills.
• Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail. Possesses strong analytical, problem-solving, and financial skills as needed
• Exhibits excellent interpersonal skills, a positive team spirit, and the ability to collaborate effectively with individuals from diverse backgrounds and across various job functions.
• Upholds principles, is flexible and resourceful, and maintains a positive customer - service mindset.

Location:

On-site –Kuala Lumpur, Malaysia

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.