TEKsystems

Bilingual Service Success Advocate

Are you passionate about helping others and fluent in Castilian Spanish? Join a dynamic team supporting a leading online mental health platform that’s transforming how people access care. As a Bilingual Service Success Advocate, you’ll play a vital role in ensuring members receive empathetic, efficient, and high-quality support. This is a unique opportunity to make a meaningful impact while working remotely in a fast-paced, mission-driven environment.

Responsibilities:

• Provide empathetic support to active and prospective members of an online mental health therapy platform via email.
• Respond to inquiries regarding refunds, financial aid, subscription details, password resets, and membership setup.
• Handle 200–300 tickets per day, with a target of 20 tickets per hour.
• Work across international and U.S. queues, managing extensions and refunds.

Required Skills:

• 1–5 years of customer service experience via email or chat.
• Bilingual in English and Castilian Spanish.
• Typing speed of 55+ WPM.
• Proven success meeting performance metrics.
• Excellent written and verbal communication skills.
• Tech-savvy with the ability to learn and navigate various systems confidently.
• Highly empathetic with a passion for helping others.
• Eager to learn, coachable, and results-oriented.
• Adaptable to change.

Work Environment:

• Schedule: Available 7 days/week from 6:00 AM–4:00 PM EST. Set schedule with potential shifts based on business needs. Expect a 5-day (one weekend day), 40-hour work week.
• Training: Up to 6-week training period, Monday–Friday, 8:00 AM–5:00 PM PST with a one-hour lunch break.
• Remote Work: 100% remote role

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Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.