Mantas Application Support Engineer - RCA

Deutsche Bank

Mantas Application Support Engineer - RCA

Job ID: 3145236 Full/Part-Time: Full-time
Regular/Temporary: Regular Listed: 2017-02-24
Location: Bucharest, Romania

Regulation, Compliance & Anti-Financial Crime

Regulation, Compliance and Anti-Financial Crime (AFC) protects the integrity and reputation of Deutsche Bank. It manages the Bank’s risks and help to avert unintentional rule breaches and conflicts of interest. At the same time, we also advise the bank on ethical conduct and governance issues and keep the bank up to date on regulatory and political challenges.

Position Overview

Role Description - Summary:
The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches). The L3 Support Engineer will support the new application following internal DB Best Practices and Governance procedures.

 

Responsibilities/Tasks:

  • Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
  • Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
  • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform.  Remediate incidents/outages pertaining to the platform.
  • Estimate time required to implement remediation actions.
  • Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
  • Ensures appropriate vendor interaction in a multi-vendor environment.
  • Conducts incident and problem management activities
  • Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
  • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.
     

 

Requirements:

  • Previous experience in and knowledge of ETL / data sourcing techniques
  • Good knowledge of Mantas scenarios, Mantas UI customizations, BART modules ( queries and reports);
  • Basic knowledge of Oracle platform 11dR2, Oracle database 11/ 12.1, Rhel
  • Good knowledge of SQL, PL/SQL and Java.
  • Previous experience with Control M and Informatica highly desirable.
  • Useful: Linux/ RHEL and Qlikview, Hadoop. Have an understanding of IT project management - planning, delivery, resourcing, expectation management
  • Previous production support experience, with can do mind-set and attitude and hands-on mentality.
  • Ability to analyze business requirements, defects and propose hot fixes.
  • Ability to work on tight schedule.
  • Ability to work effectively with senior IT and Business stakeholders.
  • Exposure to operating across multiple global locations with accommodate various cultures and practices.
  • Proficient communication and English language skills (written/verbal)
  • Excellent team worker

 

Education/Certification:
• Master of Science from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering

We offer
• Hi-tech working environment
• Career development
• International exposure
• Attractive and competitive compensation and benefits

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Confirmed 5 hours ago. Posted 30+ days ago.

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