Requisition Number S3025
Position Number 013642
Position Classification Title University Program Associate
Functional Title Engagement Manager
Position Type Administration - Staff
University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG’s mission, foster communication, and secure philanthropic support.
We are responsible for:
- Building pride and tradition among alumni, faculty, staff, students, families, and community members
- Developing life long relationships
- Building advocacy
- Branding and awareness
- Securing private and public financial support
Our division includes: Advancement Communications, Advancement Operations, Alumni Engagement, Development, Annual Giving, Donor Relations, Event Planning, Gift Planning, Prospect Management & Research, and the Vice Chancellor’s office.
Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity.
Our vision is a University that illuminates potential, eliminates barriers, and ignites achievement.
Position Summary
- Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration
The Engagement Manager is pivotal in providing program management and support for Philanthropic and Alumni Engagement and Advancement Communications. This position will serve as the main point of contact and connectivity around the implementation of engagement strategies. Key responsibilities include creating a Student Assistant Program, developing and managing the Giving and Donor Programs, managing the Advancement swag inventory and giveaways, managing select boards and committees such as the Alumni Leadership Board, the Alumni House Committee and the HES Legacy Committee. In addition, this position also oversees the budgets for Alumni Engagement, Philanthropic Engagement and Communications, orchestrates meetings and events for Philanthropic Engagement, as well as acting as the DTC and software manager for the department.
The role of Engagement Manager demands effective communication and the ability to adapt to evolving departmental needs while providing stability across the various interdepartmental teams. The ideal candidate would ensure seamless operations and deliver exceptional service to alumni, donors and campus partners reflecting the organization’s commitment to excellence. Flexibility, confidentiality, professionalism and ethical behavior are required. Problem resolution skills are needed to come to consensus with many opinions and perspectives regarding best practices. This position must exercise skill in using a combination of thoughts to ultimately provide donor centered stewardship, cultivation and recognition.
This position has the authority to plan and implement job activities related to engagement and stewardship including communications as related to committee management and special events that have been assigned.
Minimum Qualifications
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
- Bachelor’s degree
- A minimum of 2 years’ experience in a professional position, preferably in an educational environment or related relevant experience.
- Demonstrated experience establishing and maintaining effective working relationships with various levels of professionals, internal and external to the organization.
- Experience with program design and implementation.
- Working effectively in a team environment.
- Ability to proactively manage several projects at once and set and meet deadlines.
- Proficiency in Microsoft Word, Excel, Power Point, database management, social media and online engagement strategies. Experience with Banner is a plus.
- Ability to handle a fast-paced and results oriented environment, with the ability to work in a timely manner.
- Excellent management, time-management, and problem-solving skills.
- Comfortable working in a high visibility position, understanding that quick response times and flexibility are required.
- Ability to develop, implement and evaluate new strategies, programs and procedures.
- Ability to provide stability across multiple teams.
- Strong oral and written communication skills.
- Ability to work weekends and evenings is required.
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants
Applicants are required to upload a list of at least three (3) professional references that includes:
- Name,
- Company Name,
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Recruitment Range $52,047 - $58,000
Org #-Department Philanthropic Engagement - 33602
Work Hours of Position 8AM-5PM, M-F, with occasional nights/weekends
Number of Months per Year 12
Posting Requirements
Job Family Administrative & Managerial
Career Banded Title University Program Associate
Open Date 10/01/2025
Close Date 10/21/2025
FTE 1.000
FLSA Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency
Key Responsibility
Engagement/Experiences Program Management
Essential Tasks
- Develop and manage an Alumni House Student Assistant Program, including planning of activities and meetings.
- Manage the Giving and Donor Program, This will include scheduling and logistics as well as creating reports, correspondences and related items. Consult with Donor Relations to develop and manage engagement plans and giving societies.
- Plan and execute events and meetings for stewardship and engagement activities.
- Manage Boards and Committees such as the Alumni Leadership Board, The Alumni House Committee, the HES Legacy Committee, etc. This will encompass planning strategic meetings, coordinating logistics and maintaining membership records.
- Manage the Advancement swag program (inventory control, ordering, disbursement).
- Maintain primary Event, Donor Engagement and Communications calendars and work across departments to independently plan activities and meetings including scheduling and logistics.
Key Responsibility
Communication/Information Management
Essential Tasks
- Gather information and ensure software is up to date with relevant information. Manage the status, resources and timelines for all items related to Donor, Alumni and Advancement Communications.
- Draft and edit a variety of materials, including letters, reports, communications, recognition, invitations, briefings and emails.
- Perform list pulls, mail merges and enter contact reports. Provide consultation to Advancement Operations as needed.
- Communicate information, updates, policies, revisions and initiatives with internal and external audiences.
- Serve as the primary point of contact for Alumni, Communications and Philanthropic Engagement teams, communicating with alumni, donors, friends, campus partners and vendors through email, phone and in-person.
- Manage high-level functions, such as the preparation and formatting of any written communications, reporting or presentations.
- Create, maintain and periodically update process manuals and work with Philanthropic & Alumni Engagement and Advancement Communications to draft internal policies, procedures and templates.
Key Responsibility
Office Management
Essential Tasks
- Perform office management for Philanthropic & Alumni Engagement and Advancement Communications, including calendaring, organizing and managing workflow across teams.
- Manage annual budgets and serve as key contact for all vendors. Process payments (pcard, invoice, PO) and reconcile all expenses.
- Coordinate and assist in ensuring that meeting agendas and requirements are accurate and all details are complete, including timely follow-ups.
- Develop and oversee onboarding protocols.
- Respond to inquiries and share responses/information back with teams as necessary.
Key Responsibility
Other Duties
Essential Tasks
- Ability to work independently and assess a variety of situations that may not have standard resolutions, and determine the appropriate actions to meet internal and external constituent needs.
- Position requires adaptability and openness to change as the needs of the office change.
- Research and coordinate information for a variety of projects.
- Staff Alumni House events as needed (includes nights and weekends).
- Serve as back up reception for Alumni House as needed.
- Software management and DTC for department.
Competency Knowledge – Program and Organization
Competency Description
- Knowledge of state, federal, policy interpretations and precedents affecting program area(s), and unique situations.
- Ability to analyze and explain revisions, and implement initiatives. Ability to draft and recommend new procedures.
- Operational knowledge and the ability to articulate the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness in order to adapt processes, procedures and activities to meet needs.
- Ability to identify, understand and provide possible resolutions for unique issues and problems that with broad impact and/or a broad range of client services.
- Ability to lead teams in the modification of processes using applicable technology web-based data systems and programs.
Competency Level Advanced
Competency Program Administration
Competency Description
- Ability to establish expectations and clear directions for a defined program area independently.
- Ability to make decisions regarding the program expectations and direction to ensure program outcomes and timelines are met.
- Ability to identify, understand, and provide corrective alternatives for issues and problems of a more complex nature.
- Ability to adjust program priorities based on changing work environment and deadlines.
- Ability to analyze and develop information for monitoring and measuring work processes.
- Ability to determine program effectiveness and efficiency.
- Ability to identify trends in program operations or activities and make recommendations.
- Ability to manage the reporting of financial area or program(s), including preparation and analysis of financial statements and reports.
Competency Level Advanced
Competency Customer Service
Competency Description
- Ability to engage and act in the best interests of the organization by aligning service delivery with strategic goals and client’s needs.
- Ability to maintain quality service standards and recommend improvements.
- Ability to enhance collaboration among individuals and groups.
- Ability to build consensus when dealing with opposing points of view, and resolve competing or complex issues.
- Ability to promote a high level of integrity among all staff.
- Knowledge of the unique needs of clients and ability to provide responsive services/answers tailored to their requirements.
Competency Level Advanced
Competency Communication - Verbal/Written
Competency Description
- Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message.
- Ability to place messages in context with the organization’s broader business perspective.
Competency Level Advanced
Competency Information/Records Administration
Competency Description
- Ability to develop and recommend new approaches to improve records and information management.
- Ability to evaluate and recommend changes to data collection and data presentation methods in response to complex requests.
- Ability to identify trends in information management and analysis, and discuss these with higher level staff.
- Ability to make recommendations for improvement.
- Ability to develop program tools applicable to assigned program area(s).
- Ability to maintain awareness of current and emerging technologies which could improve the efficiency and effectiveness of data management with other business systems.
Competency Level Advanced
Competency Leadership
Competency Description
- Ability to train, assign, supervise and review the work of others.
- Ability to perform and/or supervise several administrative functions.
- Ability to supervise a various functions of considerable complexity.
Competency Level Advanced
Physical Effort Reading - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Writing, Standing, Sitting, Walking, Lifting-0-30 lbs.
Work Environment Inside - F, Outside
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