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Salary Range
$90,000.00 - $165,750.00
Overview
Reporting to the Associate Director, Administration for the Section of Infectious Diseases in the department of Internal Medicine, the Operations Manager is a strategic administrative partner to Section leadership, and leader of administrative and operational support services for the section. Identify, mobilize and ensure the department’s faculty, staff and students receive high quality administrative support in a manner compliant with University policies and procedures, and marshal and leverage available resources to help advance the unit’s and university’s mission. Assess the Section’s operational challenges and opportunities and work to develop and implement solutions with the Executive Director and/or others as appropriate. Direct, plan and manage the comprehensive business affairs of the section, including clinical operations, program development, information systems, human resources, staff training and development, facilities management, and regulatory compliance. Ensure communications with staff, faculty and students to keep all up to date with federal and University policy, procedure and guidelines changes. Lead and support Department and section initiatives and communications including clinical operations, research, education, faculty leadership and Diversity, Equity and Inclusion initiatives. Other duties in support of and as assigned by the Executive Director and Section Chief.
Required
Skills & Abilities
Well-developed managerial, decision-making, planning, organizational, problem-resolution, project management and leadership skills. Demonstrated ability to manage people on a day-to-day basis and inspire a high level of commitment and performance. Solid understanding of internal control concepts and implementation of internal control systems in a complex business environment. Ability to anticipate changes in the business environment and proactively manage change. Keenness and quickness in understanding and dealing with business situations. Excellent written and oral communication skills. Ability to adapt communication style to address the needs of individuals at all levels throughout the university. Visionary with ability to influence. Ability to generate a strategic vision and to influence people to achieve this vision. Ability to negotiate skillfully with both internal and external constituents. Demonstrated IT skills, including extensive experience with, but not limited to, Microsoft Word, PowerPoint, Excel, and Outlook.
Preferred Skills and Abilities
MBA or master’s degree. Yale financial experience; knowledge of University organization and financial and administrative policies. Experience with Workday applications and reporting tools.
Principal Responsibilities
1. Administrative Services Manager: Provides efficient and effective delivery and integration of administrative services (academic, financial, research and/or clinical) for which (s)he is accountable. Serves as the unit's point of contact to/from service providers (e.g. Facilities, HR, IT, Procurement, Student Services, Faculty Affairs), ensuring that providers are apprised of unit needs & relevant information, taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues/concerns related to administrative & operational services to the LA. 2. Financial Analyst & Manager: Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit’s financial resources, e.g. performance against budget. Recommends adjustments; takes action as appropriate. Oversees daily financial monitoring & authorizes transactions per policy. Provides support to unit's Dean/Director/Chair for financial inquiries. Identifies available financial resources (current/future) & recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets including gathering historical information, providing analysis & quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA. 3. Risk Manager: Implements/maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale’s assets, resources, information and reputation. Identifies, communicates, & addresses issues/concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, policies, procedures & Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate. 4. University Citizen: Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and/or University level. Creates opportunities to enhance the image & value of the unit. Shares knowledge & best practices with others. 5. Talent Manager and Developer: Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit. 6. Strategic Resource: Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short- and long-term goals; identifies any factors that may impact the unit’s ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available to achieve the unit's goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA. 7. May perform other duties as assigned. Required Education and Experience Minimum of a Bachelor’s Degree and five years of related work experience including demonstrated leadership, project management and/or supervisory experience; or an equivalent combination of education and experience.
Job Posting Date
10/14/2025
Job Category
Manager
Bargaining Unit
NON
Compensation Grade
Administration & Operations
Compensation Grade Profile
Manager; Program Leader (M6)
Time Type
Full time
Duration Type
Staff
Work Model
Location
100 Church Street South, New Haven, Connecticut
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
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