Starbucks

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Our technologists bring this mission to life through innovative technology that supports our partners, customers, stores, and global communities.

We aspire to personalize every customer interaction– acknowledging who people are as individuals and making them feel seen and cared for. Come join the team responsible for the technology that powers these features for customers and partners globally.

We’re seeking a director of marketing technology —a visionary product and engineering leader with deep expertise in marketing platforms, a passion for engineering excellence, and the ability to inspire teams to deliver transformative solutions.

This role leads the strategy, delivery, and support of marketing technology solutions that drive customer engagement and business growth. You’ll collaborate across functions to define a technology roadmap aligned with Starbucks’ marketing objectives, while fostering a culture of innovation, inclusion, and continuous improvement.

Key Responsibilities

Strategic Leadership

• Lead cross-functional engineering and product teams supporting customer segmentation, campaign automation, offer management, and content platforms.
• Partner with senior leadership to align technology initiatives with business goals and drive measurable outcomes.
• Define and communicate the vision and roadmap for marketing technology and enterprise architecture.
• Anticipate future technology needs and guide strategic planning accordingly.

Process & Technical Leadership

• Collaborate with product and program leaders on annual planning, estimation, and prioritization of initiatives.
• Guide technical product management in defining roadmaps, program requirements, and measurable outcomes.
• Lead vendor strategy and manage a portfolio of partners to ensure operational excellence and cost efficiency.
• Oversee budget forecasting, resource allocation, and performance tracking.
• Drive cross-functional collaboration through effective communication, risk management, and change leadership.
• Champion process improvements that enhance delivery maturity and execution efficiency.

Team Leadership & Development

• Inspire and develop high-performing teams of engineers, managers, and product professionals.
• Foster a culture of innovation, collaboration, and continuous learning.
• Provide coaching, feedback, and growth opportunities aligned with Starbucks values.
• Promote inclusive leadership and model positive, engaging behaviors.

Preferred Qualifications

• 10+ years leading engineering teams in high-scale environments.
• Expertise in marketing platforms, especially Adobe Marketing Suite.
• Experience with:
  • Microservices architecture running at very high requests/sec (10K/sec)
  • Cloud-native application development
  • High-volume distributed systems
  • Data lakes and warehousing
• Proven success in enterprise product management and software delivery.
• Strong communication and stakeholder management skills.
• Experience working with distributed, cross-functional teams.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to one day per week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.