Cummins

Job Description

We are looking for a talented Service Manager to join our team in Service in Sumner, WA.

In this role, you will make an impact in the following ways:

• Drive Operational Excellence
• You'll lead and optimize all service operations, ensuring efficiency, consistency, and alignment with company standards and customer expectations.
• Empower and Develop Talent
• By providing timely feedback and growth opportunities, you'll foster a high-performing team culture and support career advancement for your staff.
• Solve Complex Challenges
• You'll be the go-to problem solver for the most difficult operational issues, using strategic thinking to implement effective, lasting solutions.
• Champion Continuous Improvement
• Through regular process reviews and innovation, you'll enhance workflows and adapt to evolving customer and business needs.
• Monitor and Elevate Performance
• By tracking key performance indicators (KPIs), you'll identify trends, address gaps, and ensure service levels consistently exceed expectations.
• Strengthen Customer Relationships
• Your ability to build and maintain professional, trust-based relationships with key customers will directly impact satisfaction and loyalty.
• Align Goals with Strategy
• You'll set clear, measurable goals for your team that support broader organizational objectives, ensuring alignment and accountability.
• Manage Resources Effectively
• Overseeing both personnel and budget, you'll ensure optimal resource allocation to maintain service quality and operational sustainability.

External Qualifications and Competencies

To be successful in this role you will need the following:

• Strong Financial Acumen
• You'll need to interpret key financial indicators (like cost per service, labor efficiency, and budget adherence) to make smart decisions that balance service quality with profitability.
• Action-Oriented Mindset
• Success will come from your ability to tackle challenges head-on, seize new opportunities quickly, and lead with energy—especially in high-pressure or fast-changing environments.
• Effective Communication Skills
• You must tailor your communication style to different audiences—whether you're coaching staff, reporting to leadership, or engaging with customers—to ensure clarity, alignment, and trust.
• Customer-Centric Focus
• Building strong relationships and delivering tailored solutions will be key to maintaining high customer satisfaction and loyalty, especially when managing service operations.
• Talent Development Capabilities
• You'll need to coach, mentor, and grow your team—aligning their development with both their personal goals and the organization’s strategic direction.
• Accountability and Ownership
• Holding yourself and your team accountable for results will ensure consistent performance, timely delivery, and a culture of responsibility.
• Trust and Integrity
• Leading with honesty and authenticity will help you earn the trust of your team, peers, and customers—critical for long-term influence and collaboration.
• Conflict Management Skills
• You’ll need to resolve conflicts constructively and quietly, keeping the team focused and productive while maintaining a positive work environment.
• Process Optimization Expertise
• Knowing how to streamline workflows and improve service delivery will help you drive efficiency, reduce waste, and meet evolving customer expectations.
• Strategic Planning and Alignment
• You’ll need to prioritize and align team efforts with broader organizational goals, ensuring that daily operations contribute to long-term success.
• Service Capability, Capacity & Coverage Knowledge
• Understanding how to assess and improve service readiness—through parts availability, technician skills, and process consistency—will be essential for meeting customer needs without disruption.
• Service Documentation Proficiency
• Accurate and thorough documentation ensures compliance, traceability, and continuous improvement. You'll need to model and enforce best practices in this area.

Additional Responsibilities Unique to this Position

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant level of relevant technical experience, including supervisory experience, required.

Additional Information:

• The applicant will need to have a strong background in Power Generation.
• This background includes but is not limited to PG PM's, startups, commissioning, and load banking along with an understanding in power gen permitting.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.