Case Support Specialist


Company Type


Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to become part of a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

NeoGenomics is looking for a Case Support Specialist who wants to continue to learn in order to allow our company to grow. We want someone to join our organization who is dedicated to their work and a standout colleague.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

NeoGenomics Laboratories is comprised of a national team of experts in developing and delivering laboratory diagnostic and clinical trial services with a focus in cancer. It is the common purpose of all NeoGenomics employees to save lives by improving patient CARE through Communication, Accuracy, Reliability, and Efficiency. Our staff physicians, scientists, laboratory professionals, client services representatives, and sales people team up with our clients. Together, we work to solve the medical, scientific, and logistical challenges of making precise diagnoses, aiding in bringing new therapies to market and finding the unusual hallmarks of each patient’s disease that point the way to proper treatment.

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

As a Case Support Specialist you will be responsible for the coordination of patient case logistics to ensure operational turnaround times for each case are in compliance with departmental standards and that Pathologist and client expectations are met. This position is in charge of prioritizing, monitoring, and following up on cases and requests throughout the day to ensure cases are being handled in a timely fashion. If Pathologists want add-on tests to the original you will be the contact and handler of such requests. Does this position sound like you?

This position will have a shift of Sunday 8:30am-5:00pm / Monday-Thursday 10:30am - 7:00pm.

  • Maintain and handle Key accounts
  • Manage daily send out of consult cases to Consultants
  • Remove completed cases from the Pathologists for filing or distribution
  • Facilitate case information flow to Client Services and the Laboratory
  • Act as liaison between Client Services, the Lab and the Pathology Department
  • Ensure that all actions taken on behalf of a client or a patient are appropriately documented in the current information systems and are according to standard operating procedures
  • Handle the call schedule and be sure the Pathologists have the required material for the call
  • Provide the appropriate documentation and feedback to the originating department and file the complete case
  • Data entry for CBC reports, including grossing details and clinical history
  • Assess and respond to situations where standard protocol has failed in resolving customer issues and work to resolve issues with other departments

Experience & Required Qualifications:

  • Education: Associate's degree required
  • Experience:Two or moreyears of experience in the medical field is required for this job
  • Possesses working knowledge of Microsoft Office products
  • Ability to adapt to changing procedures, policies and work environment
  • Capable of communicating effectively and following written and verbal instructions
  • Good typing and data entry skills are useful for this position
  • Use high level of accuracy and attention to detail in your work
  • Motivated to work independently and within a team environment

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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Confirmed 8 hours ago. Posted 30+ days ago.

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