Position Description|
Title : Functional Support Specialist Level 2 (FICO)
Job Location : Pune
Reports To : Manager – SAP Support India
Description : To facilitate problem solving and provide Level 2 support to
SAP Finance & Controlling issues.
Overall responsibilities and duties:
To support SAP Finance & Controlling domain (FICO) modules to the users. Also to support
New implementations, Rollouts, troubleshooting & general support.
Main missions and results :
- Participates during implementation at various sites in India
- Provide functional first & second level support to the users
- Help key users adopting FCS standards
- Main bridge between Finance and FCS L3 team
- Lead small projects independently with minimal supervision
- Should have good hands on experience in FICO
- Should have good knowledge on country specific taxation. (GST)
- Participates in all test phases of the application(s)
- Coordinates and performs end-users trainings
- Contributes to adjust training documentation to site specifics
- Plan and execute training programs (in coordination with key users)
- Actively promotes better utilization of applications and document user
Procedures
Performs 2nd level end-user support
- Receives incidents from the 1st level-support (Helpdesk)
- Documents solutions/results about incidents/demands in the ticket
- management system
- Provides either remote (phone, remote-control) or in site support
- If relevant, identifies and escalates problems to the site management and/or
- to the 3rd level Competence Center
Leads the lifecycle management of the application for his/her functional domain
- Collects and describes local requirements from sites (Requests For
- Change)
- Elaborates functional specifications and get them validated
- Facilitates the establishment of priorities
- Communicates decisions made to the users community
Ensures Continuous Improvement in his/her functional domain
- Maintains coherence and consistency of data by executing periodic tests
- Helps the functions take actions in order to promote best practices and
- improve the data quality
- Actively contributes to improving the quality and efficiency of the SAP
- support chain
Qualifications:
The ideal candidate has/ to be:
- Commerce Graduate with a 4 to 6 yrs of experience in SAP FICO domain
- Should have good knowledge in Finance processes
- Good command over english
- Able to commute frequently within the region.
- Good team player and ability to connect and influence global teams for any additional support for solving user issues
Profile :
Schedule : Full-time
Contract : Unlimited Term
Education Level : Bachelor's Degree (Commerce)
Educational Program : Information Technology
Travel : 10% to 20% of time
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