SAP Concur: Implementation Coach

SAP

Requisition ID: 178877
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

SAP Concur takes companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. For more than 20 years, our global expertise and industry-leading innovation has kept customers a step ahead with time-saving tools, leading-edge technology and connected data, in a dynamic ecosystem of diverse partners and applications. User-friendly and business-ready, Concur unlocks powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively.

 

Job Overview:

The Concur Implementation Coach is responsible for implementing Concur solution. This includes fulfilling the roles of project manager and functional expert in the implementation.  These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support.  Depending on services contracted, the IPM will also have overall coordination responsibility when Travel IPM, Technical Consultants, or extended services resources join the project.

 

Responsibilities:

  • Manage timely delivery of Customer projects within the defined implementation methodologies.
  • Manage and monitor projects against the initial project plans.
  • Provide basic consultancy on a Best Practice approach and will be responsible for the configuration of the customer’s specific environment.
  • Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
  • Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline.
  • Completes project milestones, follow Business process flows, time tracking and transition for the client to their Production ready
  • Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success.
  • Communicate project status to the customer’s project team by means of status reports, project calls and online project tool.
  • Quickly and effectively gather client’s business requirements to design and configure Concur services
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule
  • Creatively design solutions for complex requirements
  • Develop and maintain strong functional and technical product knowledge
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Conduct effective training and product demonstrations calls with clients remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Provide contributions to Concur’s project methodology and document library
  • Provide updates on client statuses and escalate issues while maintaining control of the project
  • Liaise with client team members and Concur internal resources to ensure understanding and clear communications.
  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
  • Meet or exceed deployment productivity and quality metrics
  • Deliver outstanding client service to achieve high implementation survey scores
  • Work effectively with peers, other departments, and management

 

 

 

Qualifications

Education, Experience & Training required:

  • Four-year degree with Accounting or Information Systems emphasis a plus
  • Minimum of two years of experience implementing financial or hosted applications – implementation experience with Concur Expense services highly preferred
  • Experience in client-facing/service roles
  • Experience with financial applications or knowledge of accounting practices beneficial.
  • Experience in Accounts Payable/Receivable preferred, Not essential
  • Full life-cycle financial system implementation experience
  • Strong organizational skills and ability to deliver on commitments
  • Ability to pass a background check
  • French native or bilingual
  • Fluent English

 

 

Job Specific Specialized Knowledge & Skills:

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Proven negotiation and presentation skills
  • Exceptional written and verbal communication skills
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Finance/Accounting experience
  • Implementation methodology experience
  • Ability to persuade and influence
  • Excellent organizational and planning skills
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
  • Ability to prioritize and manage workload to meet deadlines

 

Critical Performance Competencies:

  • Accountability
  • Listening
  • Planning and Organization
  • Change Management
  • Attention to Detail
  • Business Acumen/Strategic Business Perspective
  • Communication and Influence
  • Adaptability/ Flexibility
  • Decisiveness/Judgment
  • Intelligence
  • Tenacity

 

Value Competencies:

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
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Job Segment: Accounts Payable, Implementation Manager, SAP, ERP, Consulting, Finance, Technology

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Confirmed 11 hours ago. Posted 30+ days ago.

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