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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Title: Solution Architect - Salesforce Core

Seniority: all seniority levels considered - to be determined during the recruitment process

Location: Casablanca, Morocco

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.

Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Role Description

Salesforce Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live).

These individuals lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and influencing decisions that result in customer success.

Based on seniority they are involved in the building of solutions and/or leading diverse teams of resources in delivery or in strategic aspects:

Solution Consultants serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. They interact with both technical and functional customers to understand requirements, analyse information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Solution Consultants contribute to thought leadership and standard methodologies, both internally in their Community and externally in the marketplace.

Solution Architects can communicate effectively to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies, architects support and are in close alignment with project management activities.

People in both roles are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analysing issues and obstacles to understand root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.

Your Impact

  • Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members
  • Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
  • Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer
  • Understand and present high-level overviews of the Salesforce Core functionality and features
  • Where required, perform hands-on application configuration (clicks not code) to meet customer needs
  • Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing
  • Contribute to broader goals by giving back to our communities by joining or leading volunteering activities
  • Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective

Basic requirements:

  • Understand customer's processes and connect business requirements with the functional capabilities of the application
  • Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support as well as with software implementation lifecycle with ability to support project planning
  • Having an effective communication skills across a variety of audiences and situations
  • Ability to coach and influence internal and customer partners and project members as well as to quickly learn & adapt to new situations
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) - [PLEASE change EDU requirement based on the new International Guidance]
  • Proficiency in English language AND [German/French/Italian/Spanish/....] - [PLEASE select the appropriate language combination if any]
  • Available to travel regionally and occasionally internationally depending on customer needs

Preferred Requirements

  • Relevant Salesforce certifications and consulting experience are a plus but not required
  • Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background
  • Experience collaborating with strategic delivery teams
  • Deep functional and business knowledge of industries/verticals
  • Experience with increasing responsibility and guidance of junior consultants
  • Exposure to CRM / ERP (sales, service, marketing)

Benefits & Perks:

Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Visit for the full breakdown!

Automatically pulled from workday:

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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Confirmed 5 hours ago. Posted 30+ days ago.

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