Technical Platform Specialist / AdOps Analyst

MediaMath

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MediaMath’s strength is in numbers.  Our technology analyzes 200 billion customer opportunities daily– more volume than the top 10 stock exchanges in the world, combined. Over 700 Mathletes in 16 global offices are trusted by two-thirds of the Fortune 500 and partner with thousands of marketers to ensure brands connect with right audiences, in the right place, in the right time.

We believe consumers want to have meaningful conversations with their favorite and yet-to-be-discovered brands across all digital touchpoints. Our omnichannel, integrated programmatic platform unites digital media and big data to maximize the return on every marketing dollar spent by making advertising relevant, personalized, measurable and controllable.   

From inventing the DSP category in 2007 to being named a DMP Forrester Challenger (our first year participating in the DMP Wave!) in 2017, we continue to deliver results for marketers more quickly and accurately than any other solution.   Technology is changing the way consumers interact with brands.  Mathletes are powering that change.

We are seeking a client facing Technical Platform Specialist well versed in online ad tech and systems to join our MediaMath Support team. 

You will become a subject matter expert on TerminalOne and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution.

Our platform - TerminalOne - handles billions of transactions every hour. Our MediaMath Support team is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction.

As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve level 1 support cases by our world-class SLAs. As the voice of the customer, you will work with internal teams to identify and develop solutions that automate and improve the client’s experience.

This role requires a strong mix of customer service plus excellent troubleshooting and problem-solving skills.

What you’ll do:

  • Troubleshooting and answering all technical questions in a timely matter while providing first class customer satisfaction
  • Support the ongoing set up and maintenance of online advertising campaigns - including but not limited to:
  • Creative trafficking & QA
  • 3rd party tag and tracker set up & QA
  • Data On-boarding
  • Product Activation & Assistance
  • Campaign set up QA & troubleshooting
  • Work with internal teams to identify and develop solutions that automate and improve internal and client trafficking operations
  • Working with product owners on improving and providing quick resolution to product issues
  • Providing clients and users with proper documentation when required
  • Ad-hoc querying of relevant databases

What you’ll need:

Background

  • Bachelor’s Degree - quantitative studies preferred (e.g., math, physical sciences, computer science, economics, statistics, etc.)
  • Minimum 1-2 years of hands-on experience with online advertising technology and systems (TerminalOne, DoubleClick, Atlas, FBM, Sizmek, Flashtalking, etc.)
  • Minimum 1-2 years of experience managing complexities such as online advertising campaign setup, QA, troubleshooting, and resolution

Skills

  • Strong troubleshooting and problem-solving skills
  • Understanding of RTB, DSP, DMP, and dynamic ad serving fundamentals
  • Experience with HTML, Python, SQL Scripting and/or JavaScript is preferred
  • Experience with web debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)
  • Understanding of client-side web technologies (JavaScript, jQuery, HTML, CSS)

Traits

  • Personable, solutions-oriented, creative thinker
  • Comfortable working in a fast-paced, fun, and entrepreneurial environment
  • Strong written and verbal communication skills
  • Strong attention to detail and extremely well-organized
  • Able to deliver against multiple simultaneous tasks with excellence

What's next:  If there might be a match, you'll be scheduled for a first round interview; a 30-minute phone call with our recruiting team so we may get a better understanding of why you are interested in MediaMath and why you think it's a fit. We do our best to respond to everyone, however, due to the volume of applications received, only those selected for interviews may be contacted.

What’s offered: Company equity. Performance Bonus. Comprehensive benefits [including $0 premium health plan for US employees]. Global Internal Mobility. Open Paid Time Off, Philanthropy and Holidays. MediaMath.org. Perks galore. MediaMath is privately held, global company headquartered in @4WTC, New York City.

 

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Confirmed 6 hours ago. Posted 30+ days ago.

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