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Role Responsibilities 

Maintain a high standard of customer service through

  • Providing good service quality / service standards
  • Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
  • Conduct and check on periodical counter satisfaction survey / questionnaire
  • Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue 

Maximise sales performance through

  • Use of effective sales plan with Team manager
  • Effectively and efficiently the ETB Priority clients portfolio management
  • Well equipped knowledge of full range of products 

Achievement of high standard of motivation, drive and performance by

  • Following through the goals and objectives set by immediate supervision
  • On-going social activities to promote team spirit among team members

Engaging and deepening activities

1. Methodically engage (remote)

  • Have complete knowledge of the clients in terms of the profile & assets 
  • Create analytics-backed next best conversation

2. Meet & deep sell (remote & in person)

  • Meet in person to meet advisory needs(once a month/quarter)
  • onnect client with specialists
  • et up products
  • Conduct/connect for periodic KYC
  • Conduct fulfilment & activate

3. Service (remote)

  • Refer most servicing activities to Client Service Managers 

Acquiring on referrals

1. Connect & prepare (remote)

  • Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
  • Explain proposition & requirements in full

2. Meet, deep sell & train (in person)

  • Meet, listen and determine further needs
  • set up anchor products & initiate cross-sell
  • Conduct/connect for KYC
  • Educate and conduct initial set up for online, ATMs, Client Centre, and Store
  • Conduct fulfilment & activate

Risk Management

  • Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD. 
  • Participate in and/or support the Bank's effort in combating money-laundering activities. 
  • Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance

  • responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Manage day to day to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

Internal:

  • Priority Wealth Specialist
  • Priority Senior Banker
  • Priority Client Service Manager
  • KYC

Other Responsibilities

  • Embed Here for good and Group’s brand and values in the team,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate 

  • Product broadening
  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge
  • Good product knowledge/selling and service skills
  • Client engagement
  • Needs-based relationship deepening skills
  • Presentation and soft skills tailored to engaging Affluent Clients 
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
  • Branch Banking Risks & processes
  • Interpersonal skills
  • Ability to work in a team of various levels to deliver exceptional performance
  • Demonstrated ability to establish a service culture
  • Risk Management
  • Legal & Regulation knowledge
  • Journey completion
  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Ability to match solutions to client needs
  • Understanding of Priority KYC principles
  • Personal requirement
  • Degree and / or relevant professional qualifications / experience.
  • Working experience in banking with demonstrable knowledge of banking practices and financial products

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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Confirmed an hour ago. Posted 30+ days ago.

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