JPMorgan Chase & Co.

Job Description

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. Consumer & Community Banking Digital Communications is responsible for the platform and experiences that enable the creation, orchestration, delivery, and management of servicing communications that empower customers with information and choices about their finances.

As the Product Intake Manager within Digital Communications, you will oversee the process of receiving, evaluating, and prioritizing requests from Line of Business and product partners across the Firm. You will be responsible for fostering strong relationships with stakeholders, ensuring that their product needs are effectively communicated and understood throughout the intake process, and providing transparency regarding all aspects of the Digital Communications intake.

As a Product Portfolio Operations Manager in Consumer & Community Banking Digital Communications team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Manage Product Requests: Oversee the end-to-end product intake process, ensuring that all incoming requests are received, documented, and evaluated in a timely manner.
• Provides Guidance, Act as a primary point of contact for partners across the organization, offering expert guidance on how to effectively engage with Digital Communications. This includes educating stakeholders on the product intake process and expectations.
• Performs Initial Analysis, Perform an initial analysis of product requests to ensure clarity and completeness. This involves reviewing submissions for necessary information and identifying any gaps that may need to be addressed before further evaluation.
• Collaborates with cross-functional teams, including Product, Tech, Architects, Data, and Design, as necessary to align on an understanding of the impact of requests impacting Digital Communications. Facilitate discussions to gather insights and ensure that all perspectives are considered during the evaluation process.
• Prioritize requests, Utilize a structured framework to prioritize requests based on strategic alignment, potential impact, and resource availability. Ensure that prioritized requests are communicated clearly to all stakeholders.
• Monitor Progress, Track the status of product requests throughout the intake process, providing regular updates to stakeholders.
• Reporting: Prepare and present reports on product intake metrics, trends, and outcomes to leadership, highlighting successes and areas for improvement.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Exceptional Project Management Skills: Demonstrated ability to manage multiple product requests simultaneously while maintaining a high level of organization and attention to detail.
• Excellent Communication and Interpersonal Skills: Proven ability to communicate effectively with diverse stakeholders, fostering strong relationships and facilitating collaboration.
• Analytical Mindset: Proficient in analyzing product intake requests to make informed decisions and provide actionable recommendations.
• Exceptional Verbal and Written Communication Skills: Capable of clearly, regularly, and thoroughly communicating progress and issues to the team and stakeholders, including senior management.
• Cross-Functional Collaboration Experience: Experience working across Lines of Business (LoB), including matrix management of cross-functional teams to achieve common goals.
• Excellent Interpersonal Skills: Ability to instill confidence and trust in stakeholders through effective relationship-building and engagement.

Preferred qualifications, capabilities, and skills

• Financial Products Knowledge: Solid understanding of financial products, with a particular focus on Consumer Bank offerings.
• Technical Proficiency: Experience with collaboration tools, Jira, and Confluence) as well as data analysis tools (e.g., Excel, Tableau)
• Stakeholder Management Experience: Proven track record of managing relationships with various stakeholders, including senior management
• Adaptability and Problem-Solving Skills: Demonstrated ability to adapt to changing priorities and solve complex problems in a fast-paced environment.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.