JPMorgan Chase & Co.

Job Description

Join our Payments Operations team and elevate your career by working on international payment processing in a collaborative and supportive environment. Be at the heart of global financial transactions, where your expertise will drive operational excellence and client satisfaction. Unlock your potential as you contribute to process improvements and innovative solutions.

As a Payment Lifecycle Analyst in the Payments Operations team, you will manage daily FX payment processing activities for EMEA Auto FX. You will investigate, input, and verify payments across multiple platforms, ensuring efficient and accurate transaction handling. You will collaborate with stakeholders and product teams, maintain compliance with procedures, and contribute to process enhancements.

Job responsibilities:

• Manage payment processing activities by investigating, inputting, and verifying payments across multiple platforms.
• Investigate and resolve breaks in the General Ledger due to failed payments within pre-determined SLAs.
• Collaborate with stakeholders, product teams, and the wider payments organization to deliver exceptional client service.
• Participate in change-related initiatives and contribute ideas for process and technology improvements.
• Own the investigation and evidencing of SOX samples for testing.
• Review and update standard operating procedures to ensure audit readiness.
• Conduct data analysis to identify trends and recommend operational improvements.
• Generate metrics and reports for management review.
• Perform operational tasks to meet deadlines and maintain internal controls.
• Identify and escalate errors or exceptions promptly.
• Assist in training and knowledge transfer for team members.

Required qualifications, capabilities, and skills:

• Minimum three years of banking operations experience, particularly in FX or payments processing in a supervisory role.
• Proven experience executing technical operational processes and delivering client services while ensuring compliance and driving process improvements.
• Strong analytical and interpersonal skills.
• Ability to engage with demanding stakeholders and participate in large-scale program execution.
• Solid understanding of the cash and FX transaction lifecycle and cash management.
• Strong problem-solving skills to address operational and technical issues.
• Proficiency in MS Office applications, including Access, Excel, PowerPoint, and Word.
• Excellent written and verbal communication skills.

Preferred qualifications, capabilities, and skills:

• Basic understanding of SWIFT, account reconciliation, or FX products.
• Prior experience working with treasury clients in a financial institution.
• Knowledge of automation tools such as Alteryx, UIPath, or Tableau.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.