BNY Mellon

Product Owner – Inquiry Management Group

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, POM Product Owner, to join our BNY Payments Enablement Enterprise Platform team. This role is in Manchester.

In this role, you’ll make an impact in the following ways:

The Product Owner will the lead the ‘Capture, Route, and Distribute’ Pod in the Inquiry Management Group.

The Inquiry Management Group sits within the BNY Payments Enablement Enterprise Platform, responsible for managing and resolving transactional inquiries across the payment’s lifecycle. Its scope spans operational support, client experience enhancement, and platform resiliency, with a focus on enabling seamless, compliant, and efficient inquiries resolution.

The main goal of the pod associated with this Product Owner role is to establish, enhance, and refine the channels in which inquiries are received, consumed, sent/processed downstream. With a special focus on the MX migration relating to ISO20022 while optimizing operations and client experience by providing an exceptional, seamless experience for handling inquiries . This includes driving increased efficiency, fostering transparency, and ensuring reliable outcomes throughout the process while adhering to industry standards.

To be successful in this role, we’re seeking the following:

Education & Experience

• Bachelor’s degree or work experience equivalent
• Vast experience in transaction banking, with several years in a Product Owner, Product Manager, or Business Analyst role.
• Proven experience working on payment investigations or related areas such as payment processing, SWIFT messaging, or reconciliation.

Domain Expertise

• Deep understanding of how payment transactions are processed, including different rails and methods and the associated workflows.
• Deep understanding of cross-border payments, correspondent banking, and global payment schemes (e.g., SWIFT, SEPA, Fedwire, CHAPS).
• Strong knowledge of payment investigation workflows including exceptions handling, returns, repairs, and claims.
• Familiarity with ISO 20022 and legacy messaging standards (MT messages).
• Awareness of regulatory requirements (e.g., AML, sanctions screening, FATF, PSD2, Travel Rule, etc.).

Product Ownership & Agile Skills

• Experience as a Product Owner in Agile/Scrum environments, with a solid grasp of Agile principles and ceremonies.
• Ability to write clear and actionable user stories, define acceptance criteria, and manage a product backlog.
• Strong stakeholder management skills — capable of balancing the needs of operations, compliance, IT, and clients.
• Experience collaborating with development teams, testers, and business SMEs to deliver high-quality solutions.

Technical & Analytical Skills

• Understanding of API integration, workflow systems, and case management tools used in transaction banking.
• Ability to analyze investigation trends and use data to inform product decisions and drive operational efficiency.
• Proficiency with tools like JIRA, Confluence, Excel, iGrafx, and data visualization tools.

Soft Skills & Other Qualities

• Strong communication and documentation skills — able to translate complex payment processes into business and technical requirements.
• High attention to detail, especially in compliance- and risk-sensitive environments.
• Strong problem-solving mindset and ability to work independently in a fast-paced, high-pressure setting.
• Comfortable working in a global, cross-functional team and across different time zones

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.