We're seeking a **Head of Courier and Marketplace Operations** to join our Uber Eats team in Brussels. In this role, you'll be responsible for leading the strategy and execution of all things related to our courier and marketplace operations in Belgium. If you're a data-driven, strategic thinker who thrives in a fast-paced environment, we want to hear from you. ## What You'll Do As the Head of Courier and Marketplace Operations, you'll be at the forefront of shaping the courier experience and ensuring the health of our marketplace in Belgium. Your key responsibilities will include: - **Strategic Leadership**: Own the vision, strategy, and execution for all courier and marketplace operations in the country. This includes defining, launching, and tracking operational strategies to enhance the courier experience and strengthen the marketplace. - **Problem-Solving**: Identify and resolve courier pain points by using structured analysis and data-driven solutions. You'll design and implement scalable tools and processes that improve efficiency throughout the entire courier lifecycle. - **Product Rollouts**: Manage the full lifecycle of global product launches, adapting them to meet the specific needs of the local market. - **Stakeholder Management**: Serve as the key operational bridge between our EMEA teams and local execution. You'll need to foster strong collaboration across multiple functions and represent Belgium in global forums to share insights and influence product roadmaps. - **Team Collaboration**: Coordinate with the Belgium Operations team to deliver results, ensuring strong alignment with central stakeholders. Please note that this role is an Individual Contributor (IC) role and does not include direct managerial responsibility. ## What You'll Need - **Experience**: A minimum of 5 years of relevant experience in a **Startup**, **Strategy Consulting**, **Operations Management**, or a similar field. - **Analytical Skills**: A strong **data-driven mindset** with excellent commercial acumen. You must be proficient in **Excel modeling**, and knowledge of **SQL** is a plus. - **Problem-Solving**: Proven ability to design and implement outstanding solutions to complex problems, with a focus on end-to-end project ownership. - **Language Skills**: Excellent written and verbal communication skills in **English** and either **French** or **Dutch**. - **Agility**: Experience in a fast-paced environment where you've demonstrated an ability to experiment, hustle, and deliver results under tight deadlines. - **Leadership**: Proven ability to influence and collaborate with diverse stakeholders across various functions and geographies. An **entrepreneurial mindset** is a huge plus. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesday, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
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