Java Production Support Engineer 2



Java Production Support Engineer 2


  • Requisition #: 177492
  • Job Type: Full Time
  • Location: Chennai, TAMIL NADU
  • Other Locations: Chennai, TAMIL NA
  • Team: Technology
  • Pub Date: 3/16/18

Job Title – Production Support – Java-Engineer Level 2

Job Responsibilities

  • Providing the end to end L2 Production Support of our Java & J2EE based applications in the terms of Incident, Problem and Change & Release management activities.
  • Monitor all alerts and coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution.
  • You will be participating in multi-disciplined teams that will lead the standards for different technologies.
  • Providing the SOP (Standard Operational Procedure) to the L1 team to increase the first time resolution rate.
  • Work closely with the L3 teams on the permanent fixes and enhancements.
  • Work on automation to reduce the manual work to increase efficiency. 
  • Work with our team in USA for shift handover and other BAU activities.
  • Willing to work on the shifts rotations between 7am IST and 11 pm IST including weekends and public holidays.

Desired Skills and Experience:

  • 4 to 6 years of development experience in Java, JSP, J2EE and WebServices with IBM WebSphere / WebLogic or any other Application Server. In which 6 months to 1+ years of experience in production support.
  • Experience in Oracle Apps/MS-SQL or any other database.
  • Proficient in scripting languages (Shell/Bash).
  • Experience in working with Linux especially SFTP, FTP and SSH.
  • Good in trouble shooting the issues and problem solving skill. 
  • Should enjoy working in a fast-paced work environment and strong verbal and written business communication skills, with the ability to communicate effectively with stakeholders at all levels.
  • Knowledge on DevOps tools like Nagios, Elasticsearch & Kibana, Jenkins, Ansible and etc is a plus. Willingness to learn and support the DevOps tools in our multi-disciplined applications.

Optional Skills:

  • Exposure to the ITIL frame work to provide the productions support.


Education Qualification & Work Experience Criteria:

  • 4-6 years of professional experience.
  • Bachelors or Master’s degree in Technology or Engineering or Science, (preferably in Computer Science) or other discipline with equivalent experience.

Compliance Disclaimer:

Comcast NBCUniversal is an Equal Opportunity, Veterans, Disabled and LGBT employer.

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Confirmed 4 hours ago. Posted 30+ days ago.

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