Gap Inc.

About the Role

The Senior Manager, Learning & Development is a future-forward HR leader responsible for designing and executing integrated talent strategies that accelerate growth, build organizational capability, and strengthen resilience across the Product-to-Market functions. This role requires a growth mindset, learning agility, and comfort operating in ambiguity, while shaping innovative solutions that equip our people to thrive in a rapidly changing retail landscape.

As a strategic thought partner, this leader will collaborate across business, HR, and technology teams to ensure we are cultivating a high-performing, future-ready workforce aligned with Gap Inc.’s transformation and growth objectives.

What You'll Do

Learning & Development

• Deliver a learning strategy that advances functional capability building, leadership development, early talent development, and enterprise transformation (e.g., P2M).
• Oversee design, delivery, and measurement of learning programs that are adaptive, forward-looking, and scalable—including onboarding, technical training, and change leadership.
• Curate and integrate innovative approaches (e.g., digital platforms, microlearning, coaching networks, social learning, simulations) to foster continuous skill evolution.
• Apply a test-and-learn mindset to measure impact, leverage feedback, and continuously improve programs for long-term business outcomes.

Employee Experience & Engagement

• Champion a culture of continuous learning, growth, and adaptability to enhance employee engagement and career development.
• Use modern instructional design and digital-first learning strategies to create meaningful, personalized, and inclusive learning experiences.
• Inspire employees to embrace change and build resilience in times of transformation.

Cross-Functional Collaboration

• Partner with HRBPs, business leaders, People Analytics, and Change Management to integrate learning strategies into broader enterprise initiatives.
• Act as a connector and influencer, driving alignment across functions in environments of complexity and ambiguity.

Who You Are

• 5+ years of experience in learning design, facilitation, and/or program delivery—preferably within a retail or fast-paced consumer environment, with 3–5 years in an enterprise-wide scope.
• Proven ability to lead learning strategy in complex, ambiguous, and rapidly evolving contexts, including enterprise transformation and leadership development.
• Demonstrated growth mindset, resilience, and agility—able to experiment, pivot, and innovate in response to business needs.
• Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels.
• Experience with modern learning technologies, digital learning ecosystems, and future-forward practices.