Johnson Controls

176 - We are hiring an Installed Base Program Leader - EMEA to identify, develop and implement projects that improve tracking, visibility, management, and monetization of our manufactured products installed at customer sites across all of our primary lines of business, including HVAC, Building Automation, Fire Detection and Suppression and Security. This role will optimize business processes and technology for asset tracking, data visualization, and commercialization, ensuring alignment with our global standards that deliver measurable operational and commercial results in an assigned global region.

Key Responsibilities

• Asset Visibility Transformation: Drive the regional implementation of our global asset tracking framework, ensuring comprehensive visibility into the location, condition, and performance of all installed base assets.
• End-to-End Process Ownership: Redesign and deploy regional cross-functional processes related to asset management and data collection, ensuring alignment with global standards and objectives. Conduct thorough assessments of current workflows and tools in assigned region and prioritize high-impact opportunities for improvement or tool enhancement. Oversee cross-functional project teams to execute these projects on schedule and within budget, adjusting tactics as necessary to address challenges that arise. Lead the implementation of improvements in all locations in the region.
• Global Policy Liaison: Serve as a liaison & global policy expert among regional leadership teams, corporate departments (e.g. Operations, Finance, HR, IT), and senior leadership to ensure that improvements are feasible, adopted, and sustained region wide. Coordinate with compliance or quality teams to ensure that any new processes meet relevant regulatory or company standards. Gather feedback from regional users and escalate improvement opportunities to program leaders.
• Data Governance & Integration: Track and enforce compliance with global data governance standards to aggregate and integrate disparate data sources.
• Performance & Value Metrics: Monitor regional KPIs to measure program success, including asset tracking, utilization, data accuracy, reporting outcomes to regional and global leadership.

Skills for Success:

• Analytical & Problem-Solving Abilities: Strong analytical skills to interpret business data and process performance metrics. Able to identify trends, inefficiencies, and root causes from data.
• Process Improvement Expertise: Strong knowledge of process improvement frameworks and methodologies (such as Lean, Six Sigma, or Kaizen) and practical experience applying them to perform process mapping, root cause analysis, and statistical analysis of process performance.
• Change management navigation: Ensure the successful, durable transition of teams and systems to new processes, technologies, or organizational structures. Ability to guide stakeholders at all levels through change, anticipate resistance, and foster widespread adoption.
• Project management rigor: Drive cross-functional initiatives from conception to execution. Practical application of project management skills to effectively coordinate teams, manage issues and risks to delivery and realize measurable improvements.
• Demonstrated leadership and influence: Able to motivate cross-functional teams, negotiate priorities, and guide stakeholders toward a common goal without direct authority. Frequently report program status to regional executives, update stakeholders on progress, and navigate resistance to change.
• Solution-oriented mindset: Creativity to design innovative process solutions and the logical rigor to evaluate their potential impact.
• Strategic & business acumen: Big picture thinking with the ability to connect individual projects to broader business strategy.

Qualifications

• Education: Bachelor’s degree in engineering, business administration, or a related field. Master’s degree, MBA, or advanced degree in a relevant discipline preferred.
• Experience: 5+ years of experience in program management, business process improvement, or project management is expected, preferably in a cross-functional environment

Preferred Qualifications

• Certification in process improvement or project management is highly valued (Six Sigma Green Belt/Black Belt or Project Management Professional)
• Direct experience in sales, installation or service in commercial building infrastructure (HVAC, elevator, energy) with management of customer’s installed assets.