Job Description, Rides Team – Data Analyst (Customer)

Rentalcars.com is part of the third largest e-commerce company in the world (Amazon and Alibaba are bigger) and we are the world’s largest car hire booking service, arranging over 8 million rentals a year in 49,000 locations in 167 countries across 40 languages.  Our mission is “Helping people experience the world” and our business and market sector is growing rapidly.

Engineering is a multi-skilled group of over 150 people responsible for providing the technology to enable the Rentalcars.com business.  It is a fast paced, dynamic, exciting and driven environment providing services on a 24x7 basis.  We provide all the touch points for our online customer experience through a market leading app, a great web site and all the software services and business systems to manage our customers and products.   Our goal is to create a great customer experience across all platforms which help us deliver growth for our business. 

We have a great journey ahead and our vision is to radically change the working practices to realise our ambition of being a “World Class” engineering function and the “Technology Employer of Choice” in the Northwest and beyond.  Make no mistake we have a challenging journey ahead but we are committed to delivering a great customer experience across web, mobile, call centre and partner channels and this is where you could fit in.

Where we are going

  • Data driven decisions using SQL, Hadoop, monitoring, Big Data, MI and MVT testing
  • Continuous improvement, keeping it simple and developing the team
  • Cross functional agile teams who own their products in a Continuous Delivery DevOps environment
  • Revolutionise our online customer experience through a great web site and mobile app

What we offer in return

  • Ownership of your work and a great technical challenge
  • A great new office to work in the heart of Manchester
  • Great facilities including subsidised canteen and Starbucks, free breakfast & fruit and cycle hub
  • An exciting and dynamic place to work
  • 25 days paid holiday plus bank holidays
  • Great discounts on car rentals and other group benefits
  • Opportunity to shape the future of the team
  • Software development kit that works

Role Description

As Rentalcars continues its journey to be a fully data driven organisation, we are looking for an exceptional self-led data analyst who wants to join the Rides Team – currently branded as Rideways. This team has been formed as an internal start-up – currently focusing on offering pre-booked taxis –  and retains the autonomy and fast-paced environment you would expect from this.

This role would be Data Analyst (Customer), and work closely with our Demand team, alongside the Acquisition and Development Product teams. You would also work with the Rentalcars Data & Reporting and Data Sciences product teams, to ensure best practices are followed within Rides. The scope is broad, and covers working with Engineers to ensure data quality, through to partnering with business owners to deliver insights. It would report into the Senior Analyst for Rides.

This is a new role and a fantastic opportunity to work with big data, new technologies and on innovative data science projects, analysing, validating and shaping data held in GA, SQL and Hadoop data stores. The focus will be on delivering customer insights in many forms, whilst taking a systematic approach to creating useful data sets to enable advanced analysis as well as measuring success of initiatives, products and business changes.

Skills and experience that we are looking for

  • Strong data analytical skills
  • Strong SQL and Google Analytics skills for querying and exploring data sets
  • Proven experience delivering insight from disparate data sets
  • Ability to clearly communicate complex ideas to varied and non-technical stakeholders
  • A flair for developing insightful analysis and solving real business problems using data
  • Technically capable in at least one data technology (e.g. R, SQL, SAS etc)
  • Experience of working in eCommerce with high velocity event data would be a plus
  • Working knowledge of BI tools such as Power BI and Tableau would be a strong plus
  • Working knowledge of Google BigQuery would be a big plus
  • Experience with statistical and Machine Learning modelling techniques would be a strong plus
  • Ability to talk the language of Data Science

Key Accountabilities

  • Support & drive CRO using A/B (& multivariate) testing
  • Support & drive customer experience improvements
  • Suggest, create and implement fundamental improvements to website performance
  • Use a selection of analytics tools to evaluate and optimise website performance
  • Execute quantitative analysis from multiple data sources to develop hypotheses and challenge assumptions that underpin the strategic direction of the team
  • Ensure repeatable datasets are built where needed (e.g. after one-off analyses that could be used elsewhere)
  • Work effectively with diverse stakeholders across multiple departments within the business, including developers and architects
  • Able to defend analytical approach & explain benefits & drawbacks regardless of audience

 

Key Attributes

  • Analytical in approach, determined and passionate about delivering an impact on the business
  • A real team player
  • Commitment to personal and professional development, seeks and acts on feedback
  • Desire to understand how business processes and systems work, not afraid to get into the detail
  • Able to communicate effectively to all levels within the business – verbally and written, formally and informally
  • Robust & resilient, a completer/finisher with an attention to detail
  • Plans and prioritises effectively, while also demonstrating comfort with ambiguity and pragmatism when plans change
  • Sense of ownership of the understanding & quality of the data that the team rely upon
  • Have fun
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Confirmed 16 hours ago. Posted 30+ days ago.

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