Job Posting Title:

HPC User Support Specialist


Position Type:

Professional / Unclassified



LSUAM FA - ITS - TA - UNI - HPC - US - Support (Feng Chen (00012913))


Work Location:

LSU - Baton Rouge


Pay Grade:



This position is for a User Support Specialist in High Performance Computing System Administration group in the Information Technology Services Department at LSU.  This position is responsible for maintaining High Performance Computing clusters such that we are able to provide a high quality of service and reliable uptime to our service community.  This position also helps to implement new technology both on the clusters and in the infrastructure used to maintain the clusters.  All Information Technology Services employees are expected to demonstrate a commitment to exemplary customer service in all facets of their work. 

Job Responsibilities

Customer Support: Provide a high degree of technical support and professionalism to the research communities of LSU.  This includes, but is not limited to, helping researchers debug their codes, suggesting areas of optimization in both their code and job submission procedures in order to successfully meet their high performance computing goals. Respond to tickets which include complaints, requests, troubleshooting, etc. 

Responsible for the creation, organization, presentation and delivery of training materials for both new and highly experienced users of the research clusters to groups or individuals as needed.  This includes, but is not limited to, the ability to interact using a variety of enabling technologies and a professional demeanor when meeting with faculty, students, post docs and their collaborators.  Provide outreach to create awareness with faculty, students, and others about partner HPC services.

Operations: Plan and perform software maintenance on both the clusters and the cluster infrastructure as needed.  This includes, but is not limited to, installing various commercial and open source scientific codes, libraries, or applications.  Perform benchmarks for both cluster hardware and software performance.  

Research: Collaborates, investigates, architects and implements new technology as appropriate to add new features to both the user environment and to our deployment environment.   This also includes developing and documenting procedures related to that technology and to train other members of the group. 

Other duties as assigned.

Minimum Qualifications

Bachelor's degree in a Science or Engineering discipline that requires strong analytical and computational skills and at least three years of experience working on computational research projects utilizing large and complex HPC systems.

Experience Substitute: PhD in Computation Science, Engineering or other Computationally intensive disciplines will substitute for two years of experience.

Preferred Qualifications

PhD in Computation, Engineering, or related computationally intensive disciplines and at least three years of experience working on computational research projects utilizing large and complex HPC systems.


Additional Job Description:

Special Instructions:

Please provide your cover letter, resume, and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please attach ALL required documents under the "Resume/CV" section of your application.


Posting Date:

March 15, 2018


Closing Date (Open Until Filled if No Date Specified):

April 2, 2018


Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!


Essential Position (Y/N):



EEO Statement:

LSU is committed to diversity and is an equal opportunity / equal access employer.


HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed

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Confirmed 21 hours ago. Posted 30+ days ago.

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