J. J. Keller & Associates

Requisition #: 20202

Functional Area: Product Management

Employment Type: Full-Time

Work Options: Remote / Work from Home in City listed above #LI-Remote

Work Hours: Standard Business Hours

Position Summary

Are you a strategic thinker with a passion for innovation and customer-centric solutions? Do you thrive in fast-paced environments where your ideas shape the future of technology? Join us as a Product Leader and help drive the success of our Cloud and Training product lines within our Technology Solutions business unit.

As a Product Leader, you’ll be responsible for the full lifecycle of your product/service line - from concept launch to ongoing optimization. You'll be at the forefront of designing, launching, and evolving products and services that make a real impact. You’ll collaborate across teams, engage with customers, and lead initiatives that fuel growth and deliver exceptional value. We’re looking for someone who is a visionary, a builder, and a champion for excellence.

Key Responsibilities

Product Strategy & Roadmapping

• • Define and maintain the product/service vision and roadmap.
  • Analyze market trends and customer feedback to identify opportunities for new offerings or enhancements.
  • Collaborate with internal stakeholders to align product strategy with business goals.

Product Development & Lifecycle Management

• • Lead the design and launch of new products/services and features.
  • Manage the lifecycle of existing offerings, including updates and retirements.
  • Own assigned back-office systems that support product functionality and user experience.

Customer & Market Engagement

• • Gather and prioritize customer requirements through direct engagement and market research.
  • Represent the company at industry events to promote offerings and gather insights.
  • Monitor and improve customer satisfaction, loyalty, and retention metrics.

Cross-Functional Leadership

• • Partner with Development teams throughout the product lifecycle, including backlog grooming and prioritization.
  • Work with Marketing and Portfolio Management to develop pricing strategies and go-to-market plans.
  • Collaborate with Sales to ensure offerings are packaged and positioned effectively.

Performance & Financial Accountability

• • Drive revenue growth and meet launch objectives for assigned product lines.
  • Manage budgets and expenses in alignment with departmental and corporate goals.
  • Track and report on key performance indicators, including Customer Loyalty Index results.

Perks and Benefits

• Flexible hybrid work environment
• Opportunity to shape high-impact products
• Collaborative and innovative culture
• Professional development and growth opportunities
• Attractive compensation and benefits package

Qualifications

Experience

• 4+ years in a product/service design, product/service manager, or project management role, preferably for a commercialized customer-facing offering.
• Prior experience working with business software applications, preferably including business-to-business websites and back-office systems.
• Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
• Prior experience in a leadership role strongly preferred.

Education

• Bachelor's degree required in Marketing, Business or a Technology field.
• In lieu of degree, may consider an additional 4 years of experience in a product management or project management role.

Technology Skills

• Demonstrated experience with designing or managing the functionality of client-facing portals.
• Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)

Other Skills/Qualifications

• Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Understanding of product management processes and methodologies.
• Solution and team oriented, with the ability to lead and influence others.
• Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices or customer sites may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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