OptumHealth, Payer Client Management Leader

UnitedHealth Group

Position Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


Optum Health Payer Market Client Management Leader for OptumHealth / CSG solutions. This role serves as dedicated Payer OptumHealth Client Management Pillar Leader in recent realignment from the central Growth Office to OptumHealth. This role will manage and coach a team of Payer Client Managers (approximately 7) accountable for renewals, retention, NPS® / client loyalty and growth of their book of business.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Delivery of products and services across the OptumHealth CSG services in a dynamic service environment that may include behavioral health, physical health, transplant, oncology, or related solutions. 
  • Oversee revenue and margin retention and growth
  • Oversees the client assignments and client performance within their pillar group.  Manages overall performance through use of data, tracking and reporting
  • Oversees EDGE plans and test and improve sessions to ensure achievement of growth, customer retention. Directs and manages client level business plans and opportunity plans for assigned book of business
  • Recruits, hires and monitors performance of CM staff, ensuring appropriate training and development is provided to newly hired employees; provide ongoing training of CM staff
  • Works closely with CSG Business Units on strategic client initiatives, risk, retention, and growth
  • Builds and maintains key client relationships across the Business Unit
  • Effectively manages escalated client situations to a positive result, anticipating problems, working with key internal constituents, and developing contingency plans, including leading Monthly Risk Meetings with the Business Unit leads, CM and cross functional teams
  • Develop and maintain key internal and matrix relationships
  • Provide Market Feedback to Business Unit to constructively communicate the need for improvements or enhancements in products and services offered to clients
  • Understands and communicate goals, operating principles, strategies and competitive position
  • Participates directly in key large sales opportunities and/or JOC and renewal or retention meetings
  • Collaborates with peers on a regular basis to establish best practices, consistency where appropriate, and accomplishment of overall business goals and objectives
  • Regularly engages leadership in business planning sessions



Required Qualifications:

  • Bachelor's degree or equivalent in related field
  • 10+ Years progressive health services, behavioral health or related experience
  • 10+ years Healthcare client management experience
  • 5+ Years progressive management experience, including the ability to recruit, hire and develop staff
  • Possesses solid knowledge of health care services and financial approaches
  • Proven success in dealing with channels / consultants and sophisticated payer customers

Preferred Qualifications:

  • MBA or equivalent

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.





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Confirmed 38 minutes ago. Posted 30+ days ago.

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