AXA Assistance USA

Position Title: Global Product Owner (Travel Transformation - Automation)

Department: AXA Partners Holding- Travel Transformation

Location: Redhill, Brussels, Paris, Barcelona

Shape the Future of Travel Claims as Our Global Product Owner of Automation

Are you passionate about transforming claims management through automation and digital innovation? Do you thrive in a collaborative, fast-paced environment where your strategic vision drives global change? Join AXA Partners as our Global Product Owner of Automation and lead the way in redefining travel insurance claims.

What you’ll be doing:

As the driving force behind our claims management product, you'll own the vision, strategy, and roadmap for automating and modernizing the claims journey across multiple regions. You’ll lead a dedicated squad, bridging Business and IT, to deliver innovative solutions using Guidewire, AI, and GenAI technologies. Your work will impact millions of customers worldwide by making claims faster, smarter, and more seamless.

You’ll:

• Develop and communicate the product vision and strategic roadmap aligned with AXA’s transformation goals.
• Lead cross-functional squads of developers, analysts, and IT owners to deliver impactful features.
• Act as the key link between business needs and technical delivery, translating priorities into actionable product increments.
• Manage the product backlog, focusing on features that maximize value for customers and the business.
• Oversee end-to-end claims processes, ensuring consistent delivery across customer-facing and back-end solutions.
• Proactively explore innovative technologies, including AI/GenAI, to increase automation and efficiency.
• Drive product adoption, ensuring continuous improvement and alignment with customer expectations.
• Monitor performance metrics, SLAs, and customer feedback to refine the product and ensure sustained value.
• Collaborate with other Product Owners to ensure smooth integration and alignment across the portfolio.
• Ensure compliance with regulatory and risk standards, maintaining integrity and fairness.

What you’ll bring:

To succeed in this role, you’ll have:

• Proven experience in product management or ownership, especially in insurance, claims, or digital transformation.
• Strong understanding of claims management operations and IT solutions, ideally with experience on platforms like Guidewire.
• Expertise in Agile methodologies (Scrum/SAFe), backlog management, and product lifecycle.
• Experience working with cross-functional teams (IT, business, AI/GenAI).
• Knowledge of emerging technologies, especially AI and automation, to enable smarter decision-making.
• Excellent stakeholder management, negotiation, and communication skills across multicultural environments.
• Ability to influence and orchestrate change without direct authority.
• A degree in business, management, IT, or a related field; certifications such as CSPO, Agile, or Prince2 are highly valued.
• Fluency in English; additional European languages are a plus.
• A collaborative leader with resilience, adaptability, and a customer-centric mindset.

Join us to lead the charge in automating claims and delivering a superior customer experience worldwide. If you’re ready to shape the future of travel insurance through innovative technology and strategic leadership, we want to hear from you. Apply today and make a global impact!

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Group Personal Pension Plan
• Life Assurance (4x Annual Salary)
• Private Healthcare Benefit
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).