Manager, Human Resources

Bain & Company



The Manager, Human Resources directs activities across core functional areas of Human Resources in the Bay Area (San Francisco and Palo Alto) to ensure delivery of high quality service.


  • Work with HRVP to develop people strategy and implement tracking and performance against plan
  • Oversee HR programs and activities including Induction, Compensation and Benefits, Employee Relations, Feedback Systems (surveys and performance review processes), International Transfers, CSS Recruitment, HRIS and Exit procedures
    • implements global HR programs and designs local programs as necessary
    • works collaboratively with management team on various initiatives and programs including performance management, compensation, learning and development, global training, communication (office-wide, class-specific, individual), connectedness, promotion processes, and retention
  • Takes leadership role in employee relations and risk management
    • Keeps abreast of existing/ changing employment laws
    • Works with Employee Risk Management (ERM) team to update all policies/practices as needed to stay compliant with local employment law affecting the local office
    • Advises/educates management as necessary
    • Provides HR advice on tricky situations, e.g. Performance mgmt.
    • Monitors policy decisions to ensure appropriate outcomes
    • Encourages employees to come to HR with potential risk issues
    • Investigates, advises on and oversees appropriate follow-up for routine employee relations complaints; coordinates with senior leadership and ERM team on serious issues
    • Partners with ERM team to conduct risk management training for local leadership team
    • Works with OH/HRP to ensure events are planned and executed consistent with our policies
    • Ensures alcohol policies and BDPs are followed
  • Manages and helps to facilitate actions from the bi-weekly HR/PD committee’s meetings.
  • Responds to employee concerns
    • acts as an ombudsman and “eyes and ears” of office or region (morale, culture, overall employee satisfaction)
  • Manages daily operations of the HR departments reflecting the highest levels of service orientation
    • coaches and develops HR employees
    • ensures highest-quality HR processes
    • develops reporting procedures and methods to establish accountability and measure success
    • manages annual operating budgets
  • Liaises with Support management to ensure proper programs and activities for Support employees
  • Actively participates as member of worldwide HR Manager team
    • participation in regional HR Manager calls and annual WW HR Manager meeting
    • ad hoc project work and experience sharing as necessary
  • Performs special office, regional or global projects as required



  • Demonstrated experience acting as a trusted advisor to management regarding human resource issues
  • Demonstrated experience resolving complex employee relations issues
  • Detailed knowledge of local employment laws, as well as immigration laws preferred
  • Strong analytic capabilities
    • ability to use data to generate insights and recommend actions
  • Strong interpersonal, communication and project management skills
    • ability to juggle multiple priorities and meet deadlines
    • solid organizational skills and attention to detail
    • strong process skills of follow up and follow through
  • Sound judgment when dealing with highly confidential information
  • Ability to work productively both independently and as an integral member of various teams
  • Ability to interact with employees (at all levels) in a fast paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism
  • Ability to travel locally (on a regular basis to Palo Alto) and regionally (several times per year)



  • Bachelor’s Degree in Human Resources Management; Psychology or Business related discipline
  • Comprehensive knowledge of all functional areas of Human Resources typically gained through at least 8 years of progressive Human Resource experience is required.
  • Experience in a professional services environment is highly desirable
  • Demonstrated experience acting as a trusted advisor to management regarding human resource issues
  • Demonstrated experience resolving complex employee relations issue
  • Demonstrated experience managing staff


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Confirmed 13 hours ago. Posted 30+ days ago.

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