Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences. Prepares management reports.
Personally inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information; conducts hotel tours.
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
Keeps management informed of guest and staff related incidents; represents senior management in their absence. Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
Performs night manager duties.
Maintains a strong network of useful contacts in the service industry.
This position is available for local Indian Nationals only.