Responsibilities: The IS Program Manager is responsible for establishing and executing all aspects of the program management function for large scale, complex business solutions and infrastructure programs and/or portfolio of medium-large sized projects that are delivered across the Ingram global landscape. The IS Program Management role will effectively manage and deliver solutions that involve a combination of the following attributes: program investment that exceeds $5 million, multiple project teams, multiple technology disciplines, global or multiple region geographic delivery, geographically disbursed delivery teams, and/or the highest level technical complexity. The program management function includes, but is not limited to: Program Leadership, Planning & Administration, Execution Integration, and Financial Management. This position must have a mastery of both program and project management methods, and proven prior experience working on a variety of technical development and/or infrastructure programs/projects to succeed within the high paced environment of Ingram Global Information Systems. It is expected that the end result of this position will be the delivery of an efficient and effective solution or series of solutions resulting in a competitive advantage for the company. A program is defined as a solution delivery team that is made up of multiple project teams all focused on delivering a single solution whose scope is large. Requirements: Education: Bachelor's degree in Computer Science or Engineering is required. An advanced degree is preferred. PMP Certification preferred. Six Sigma Green or Black Belt Certification preferred. ITIL Global Process Experience preferred. Experience: 12+ years of demonstrated experience of combined program and project management delivery with a minimum of five years in a program management role. Relationship management - within an enterprise globally, among executives, customers and staff; as well as externally with vendors and business partners as required Superior communication skills both written and oral. Experience leading large cross-function teams and driving consensus among colleagues; ability to lead, motivate, influence, and drive to results in a highly-matrixed environment is essential. Ability to motivate colleagues to peak performance and establish credibility with key decision makers. Significant experience in evaluating a broad range of internal and external factors when solving problems and making decisions; identifies critical, high pay-off strategies and prioritizes team efforts accordingly; adjusts actions and decisions for focus on critical strategic issues (e.g., customers, quality, competition, etc.). Complex problem resolution under stress and ability to merge diverse technology agendas into a cohesive, integrated architecture by influencing key technology resources. Strong people leadership capabilities. Ability to develop and grow a project team that is skilled and motivated to deliver against commitments. High performance dedication, including attention to the details that matter, and willingness to work issues to successful closure with strong results orientation driving change in a complex matrix environment. Ability to conduct and interpret qualitative and quantitative analysis and problem solving skills and show independent judgment and creative problem solving techniques in a highly complex environment. Establishing relevant and comprehensive project performance related metrics that highlight, not only the overall health of the project, but provides before and after business operations performance as a result of the project's solution delivery. Identify potential project risks, implement appropriate courses of action to address project slippage and develop strategies to mitigate future risk. Work is performed without appreciable direction. Completed work is reviewed from a relatively long term perspective for desired results.