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Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Robert Bosch Limited is a wholly owned subsidiary company of Robert Bosch GmbH (Germany). Located in Bangkok, Robert Bosch Limited was the first legal entity of the Bosch Group in Thailand, established in 1991. Currently, five Bosch divisions are represented in the country: Automotive Aftermarket, Drive and Control Technology, Power Tools, Security Systems and Thermotechnology. Additional information can be accessed at www.bosch.co.th and https://www.facebook.com/BoschThailand.

Bosch in Thailand is part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life".

Job Description

PRIMARY FUNCTION

  1. Regional responsibility from business side on BCP (Bosch Commerce Platform for online ordering) related topics with closely collaboration with business team and IT team.
  2. Process and efficiency improvement through analysis and Automation solutions
  3. Operation expert in APS (Asia Pacific south) to support regional process, system related topics together with regional process consultant.
  4. Ad hoc support on PCD system (SAP system) or regional projects roll out, testing, etc.

KEY ROLES & RESPONSIBILITIES

Regional Coordination on BCP (Bosch Commerce Platform for online ordering) activities (40%)

  • As regional partner for BCP (Bosch Commerce Platform for online ordering) in SLC (Sales logistic interface and customer supply chain service) department, collect, clarify, harmonize requirements from each country’s stakeholders, closely work with regional IT partners and central product/dev team. 
  • Translate all business requirements into OPL for IT side evaluation; Follow up with BCP regional contact in IT department for requirement, OPL review, define priorities, and communicate on dev & release plans.
  • Take care of BCP digital offer excellence topics including usage in different countries.
  • Drive for online order to cash customer journey optimization with new features and UX/UI improvement based on customer feedback.
  • Continuously improve BCP collaboration process together with BDO (business digital organization)

Process improvement & Automation (30%)

  • Using Celonis Process mining tool to identify trend and deviations in customer behaviors in order creation, delivery frequency, cycle time, etc.
  • Deep dive root cause of process deviations together with SLC (Sales logistic interface and customer supply chain service) and cross functions in the country, propose improvement using auto/digital solutions.
  • Manage automation requirements from APS (Asia Pacific south) countries, prioritize, work with Automation team for solution development and deployment. 
  • Monitor auto solution post go live performance, coordinate bug fixing with developer and users, continue improve automated process based on go live performance, issues idented and new automation tools.

Operation Expert for Order to Cash in APS (Asia Pacific south) (20%)

  • With O2C (Order to Cash process) and PCD (SAP system) sales module knowledge, support APS (Asia Pacific south countries) customer service on daily process or system topics in addition to order to cash Regional Process Consultant (RPC responsible to transfer knowledge on general Order to Cash process and system know how to operation expert) 
  • Maintain regional network with SLCs, sales, business digital organization, etc.
  • Support to communicate new business requirements for the country to RPC when needed.
  • Provide 1st level support regarding PCD issues to end users independently.
  • Raise IT tickets with details and examples.
  • Execute tests to ensure that IT changes are aligned to business processes.
  • Support in preparation of test cases and IT Support activities
  • Provide valuable feedback regarding performance and hurdles out of operational handling.
  • Ad Hoc O2C Project support for regional activities

Data Analytics (10%)

  • Make full use of APAC data mart for different O2C data analysis and data visualization to identify patterns, deviations, etc. to aid operation decisions.
  • Support country SLC (Sales logistic interface and customer supply chain service) team on required data analysis/auto reporting etc.

Qualifications

  • Have Digital background or Digital Scientists background
  • Diploma or equivalent professional qualifications in Supply Chain Management
  • Minimum 3 years of Customer Service Experience with Order to Cash Processes. Experience with eCommerce/eShop is preferred.
  • Customer Service/supply chain management Excellence
  • Strong interpersonal skills with ability to interact with all levels of staff, good team player.
  • Strong Process Consultancy Skills & Analytical skills and mindset
  • Derives sustainable decisions based on cross-functional knowledge and experience.

Additional Information

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5 working days, multinational working environment and flexible working hours

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  • Due to high volume of candidates, only shortlisted candidates will be contacted.
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Confirmed 20 hours ago. Posted a day ago.

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