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Job Description

  • Engage stakeholders
  • Get involved in discussions with Business teams to Ensure future developments are aligned to corporate strategy and goal
  • Get clarity on the feasibility of new requirements
  • Document and maintain test cases checklist 
  • Continuous improvements
  • Automate manual testing and contribute to the CICD DevOps model
  • Develop API integration between the systems
  • Develop new functionalities to chatbot solution

Primary Skills

  • Should have Overall of 4 Years overall experience in IT industry 
  • Good knowledge and experience Incident Problem management 
  • Should have contributed to change management 
  • Minimum knowledge and understanding of Artificial intelligence and Machine learning 
  • Preferable to have at least 1 year of hands on experience in IPsoft Amelia tool or any chatbot solution 
  • At least 1 year of hands on experience in ServiceNow or equivalent ITSM solution 
  • Good understanding of API integration between chatbot to backend solution 
  • Have understanding on tools like Selenium Jenkins Service now Remedy and Programming languages like Java Python JavaScript JSON Groovy scripting will be plus 
  • Having good understanding of AWS Azure is plus 
  • Good understanding on database tools like Oracle SQL is plus 

Secondary Skills

  • Team working skills 
  • Sense of urgency 
  • Excellent communication and coordination skills 
  • Good troubleshooting skills 
  • Understanding of solutions and correct management of problem solution ITIL is Plus 
  • Socially skilled 
  • Flexibility 
  • Analytical skills 
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Confirmed 10 hours ago. Posted 3 days ago.

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