Job Title:
Account Manager with English language
Job Description
At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
Duties and Responsibilities
- Ensure client’s customers are consistently satisfied with the client’s products and
services, and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and
supporting processes to meet operational needs and growth objectives
- Evaluate the client's customer needs and propose potential solutions
- Serve as a single point of contact for the client customer and may coordinate the work of
client service teams
- Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and effectively handle objections
- Work with multiple stakeholders, building effective relationships with decision-makers at
all levels
- Responsible for managing sales territory and achieving monthly quotas
- Negotiate skillfully in tough situations
- Identify risk and barriers to success; develop contingency plans when necessary
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
Qualifications
- Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
- Proven track record of success in sales or account management
- Passion for exceptional customer experience and sales
- Aptitude to learn and optimize new technology and data
- Problem-solving skills
- Excellent knowledge of Microsoft Office programs
- Excellent verbal and written communication skills
- Ability to prioritize and multi-task in a time-sensitive environment
- Ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
- Professional and polished demeanor
Qualifications
- Bachelor’s degree preferred
- 6+ years working in a sales or account management preferred
- Experience in high volume calling preferred
- Experience working with Salesforce.com or similar CRM preferred
What we offer:
- Friendly multicultural and multilingual environment;
- Mentoring, training, and career development programs;
- Happiness programs and internal social events;
- Additional health care package;
- Benefits and discounts - food vouchers, Multisport card, etc.;
- Birthday Time Off;
- Volunteer Time Off.
Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
Location:
BGR Sofia - Capital Fort Building, Tsarigradsko Shausse 90
Language Requirements:
English (Required)
Time Type:
Full time
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