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Team Lead Factory Automation - Applications and Business Support (Customer Support)

ASML

Introduction to the job

Within the Applications and Business Support (ABS) department, part of the Customer Support (CS) sector, the Factory Automation team supports customers with the integration of ASML Application Products in their fab automation system.

The Factory Automation team is part of the Customer Applications and Business Support (ABS) competency department. ABS works closely with application support teams in the field (the teams at the different customer locations such as Japan, Korea, Taiwan, China, Singapore and the US) to introduce and optimize new ASML products within the customer’s operation.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

As Team Lead within the Factory Automation competency, you will support your team in meeting our customer’s needs, enabling the customers to meet their semiconductor process roadmap using ASML technology. This involves a number of responsibilities including:

  • Strategy Implementation : Gives input for or drafts year plan and budget for own team and realizes execution. Understands year plan / budget for the team.
  • Decision making: 1) Takes decisions of an operational nature with a planning horizon of up to three months. 2 ) Operates within clear business-directions, relevant design principles and risk & compliance directives.
  • Business development and P&L: Brings voice of the customer, contributes to business initiatives/projects, monitors and stays within budget restrictions.
  • Leadership and output realization: Creates high performing teams, secures the achievement of relevant KPI’s and is responsible for: an on-time, correct and complete realization of all determined team objectives; operational HR management, a highly qualified workforce and performance management, the implementation of (change) (project) (engineering) results.
  • People management and development: Cascades targets, appraises and develops (the cooperation between) employees. Develops direct reports by coaching them, assigning new tasks, guides on skills and knowledge development.
  • Continuous improvement & quality: 1) Evaluates (work)processes for own functional discipline and initiates and implements process improvements. 2) Develops and maintains operational business plans, guidelines and work arounds. Delivers a contribution to the development and design of (improvement) projects. 3) Leads improvement initiatives for own team. Identifies better solutions to implement, and is able to share and reapply them across teams. Supports account critical customer requests and address quality issues.
  • Knowledge and information management: 1) Execute skill and knowledge management plan of the team. Share knowledge with your team, leverage skill and knowledge management tools and resources to full extend, increase awareness among engineers. Provide insights regarding quantitative and qualitative developments by means of periodical and ad hoc reports and/or analyses. 2) Adhere to KPP (Knowledge Protection Program) and make sure the team members follow it.
  • Customer engagement: Within the team, organize structure and responsibilities for the customer projects / technical solutions. Ensure smooth execution of the projects in sync with business priorities and customer problem statements. Communicate and report out to stakeholders (technical, organizational, commercial). Closely connect with customer, and represent customer and account, as well as their strategy internally.
  • Stakeholder management: Creates a relevant network of stakeholders of in- and external counterparts. Organizes an adequate feedback loop on achieved results and secures reliable business insights.
  • Customer relationships: Builds relationships with customer/partner stakeholders and represents the organization. Is aware of customers' business plans, node roadmaps and operational model. Prepares customer insights for internal stakeholders follow-up. Aligned to customer representatives.

Education and experience

  • A Master’s Degree or PhD in a technical field. Preferred: Software/Computer Sciences. Other technical fields are Mechanics, Physics, Mathematics, Electrical Engineering or similar.
  • > 2 years of experience as line manager or in leadership role in a technical company or with technical stakeholders.

Skills

  • Ability to inspire and motivate members of the team.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Flexible and open mindset through proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven, demonstrating ownership and accountability.
  • Multi-cultural awareness.
  • Business sense and entrepreneurial mindset.

Other information

Please apply with both an up to date resume and motivation letter (in English) if you are interested and meet the requirements for this position.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

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