Boyne Resorts

Overview

Position selling retail items including lift tickets in Loon Mountains Retail Shops. Obtaining payment for goods sold. Working cash register and balancing daily receipts. As a customer service focused organization, a crucial part of each employee’s job is to get and keep guests.

Responsibilities

• Understanding our products and services, what guests need and how to raise the bar to provide excellent service to customers, general public and employees.
• Greeting customers and understanding their needs.
• Direct customers to appropriate purchases.
• Accepting payment efficiently and diplomatically, entering appropriate payment type, balancing cash sheet.
• Responsible for creating a positive and optimistic environment by personally displaying upbeat and energetic behavior.
• Contribute to team effort by participating in Job Sharing for any department, must be able to work at all retail outlets, assuming responsibility for the cleanliness of the resort and safety of guests and employees; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
• Meet service level objectives and department goals as set forth by immediate supervisor.
• Must be able to multitask in a busy retail environment and be a team player.
• Responsible for clean/neat appearance and organization of retail store.
• Must be able to work a flexible schedule which includes weekends and holidays.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous retail sales experience in hard and soft goods preferred. Outdoor retail experience and boot fitting knowledge a plus. Boot fitters must be certified.