Customer Service Agents - Claims Department - Italian/Spanish speakers (240002DY)
: SPAIN-BARCELONA-BARCELONA
: AXA Partners - AP Region
: Regular
: Day Job
: Full-time
AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers.
We are currently looking for Travel Claims Agents for the Italian Market (Italian and Spanish speakers) to integrate in our Travel Assistance Business Unit in Barcelona. We are offering a "fijo discontinuo" contract type. We are looking for a group of agents to support us during the summer campaigns.
What is the purpose of the role?:
To assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost,
curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.
Main responsibilities:
coverage guaranteed under the customers' insurance policy.
Proven experience in telephone customer care or in customer facing roles. Beside this, you must have:
AXA Partners is committed to diversity and inclusion, on an equal basis. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here here.
About AXA AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
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