Technical Service Engineer 3D Printing



Req Id 28804 - Posted 03/08/2018 - Research and Development - Exton, Pennsylvania, US


The Technical Service Engineer 3D Printing develops solutions to customer and market driven needs through experimentation with novel chemistry and engineering novel material performance within Sartomer’s extensive product line.  To accomplish this, the incumbent interacts effectively with customers, global and domestic colleagues.  Effectively solve high priority, technical problems and accelerate product development efforts. The TSE works safely, responsibly and efficiently in a dynamic laboratory setting with 20-30% required travel.
Key activities may include; 


  • Identifies root causes of more complex customer/product problems.
  • Develops analytical strategies and executes action plans to resolve causes.
  • Solve technical problems by making product and process recommendations.
  • Organizes, analyzes data and explains conclusions/outcomes to customers.
  • Determines validity of product performance. Determines suitability of products or product concepts to meet the customer specifications and performance requirements.
  • Plans and conducts laboratory studies in Sartomer labs and participate in processing trials at customer’s facilities to support technical service needs and development.
  • Works with the customer and offers scientifically-based advice when faced with ambiguity, incomplete data and time pressures. Effectively communicates risk levels inherent under above circumstances.
  • Utilizes scientific method to create and test hypothesis for product traceability and retention of results.


  • Identifies new 3D printing equipment, assists in installation, develops SOP’s for use and finds novel testing approaches leading to new product/process development.
  • Continuously researches new market applications and processes in the 3D space to bring growth and development to product/process mix.
  • Plans and conducts laboratory studies in Sartomer labs and participates in processing trials in manufacturing plant to support technical service needs and development/ commercialization of new technologies.
  • Identifies and uses internal and external resources/experts to help solve high priority, technical problems and accelerate product development efforts.
  • Transfers novel R&D based projects into a market facing offering through continued teamwork and learnings
  • Utilize scientific method to create and test hypothesis for product traceability and retention of results.


  • Reports to BU business management both verbally and in technical reports and presentations, experimental results and data analysis.
  • Captures and shares results of work in an organized manner to systematically move research forward in a coordinated effort.
  • Uses statistical DOE to analyze results.
  • Routinely solves assigned and self-uncovered complex scientific problems with initiative.
  • Actively promotes safety to ensure a safe work environment and compliance with company and government regulations.


  • Actively reviews the IP space for relevant projects to identify opportunities.
  • Works with management and legal to secure IP property as required.

The successful candidate will possess the following;

  • BS degree in Chemistry, Chemical or Material Science Engineering, Polymer Science or other related technical field with 1+ year of industrial experience or co-op/intern experience.
  • CAD (Print Studio, SolidWorks, or other  programs) experience highly preferred
  • Proficient with computer software applications (word processing, spreadsheet, presentations, etc.).
  • Writes and presents effectively at multiple levels both internally and externally.
  • Organizes and analyzes data to explain conclusions and outcomes.  Expresses both verbally and in writing complex concepts, thoughts and ideas clearly and concisely.
  • Demonstrates ability to maintain strong customer/collegial relationships.
  • Demonstrates a commitment to conducting technical service ethically and lawfully.
  • Motivated self-starter; identifies what needs to be done and takes action.
  • Strong communication skills; presents clearly and articulately and assures comprehension both verbal and written communications.
  • Works well individually and in team settings; develops cooperation while participating in a team.
  • Identifies and pushes for solutions in which all parties can benefit
  • Confident in extrapolation of ideas and collaborating on solutions

A designer of materials and innovative solutions, Arkema shapes materials and creates new uses that accelerate customer performance. Our balanced business portfolio spans high-performance materials, industrial specialties and coating solutions. Our globally recognized brands are ranked among the leaders in the markets we serve. Reporting annual sales of €7.5 billion in 2016, we employ approximately 20,000 people worldwide and operate in close to 50 countries. We are committed to active engagement with all our stakeholders. Our research centers in North America, France and Asia concentrate on advances in bio-based products, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Arkema Inc.  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information about the EEOC, please refer to The "EEO IS The Law" poster at


Nearest Major Market: Philadelphia

Job Segment: Genetics, Chemical Research, Manufacturing Engineer, Engineer, Chemical Engineer, Science, Engineering

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Confirmed 12 hours ago. Posted 30+ days ago.

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