Discovery Behavioral Health

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

• An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals.
• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location.
• Ability to connect with clients, families and referral sources through effective rapport building
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Identify and investigate all flags that could disqualify a client
• Knowledge and articulation of program features, advantages & benefits
• An Admission Coordinator is required to perform several key functions and display mastery of Customer Relationship Management (CRM) software, and successful coordination of all required admission paperwork/records/communication in both verbal and written form.
• Proper use of system reports and alerts
• Ability to efficiently gather pertinent information in initial call while inputting in CRM
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
• Proper coordination with business office and management personnel to complete SCA
• Communication with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Update client status in CRM
• Generate EHR record for incoming client
• Thorough and effective pre-admission screenings
• Proper consents and records received and filed
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, & Experience:

• High School Diploma or equivalent
• Office etiquette
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)