Columbia Hospitality

Director of Guest Relations | Madison Valley Ranch

Executive Search

Set on the legendary Madison River in the heart of the Rocky Mountains, Madison Valley Ranch has welcomed fly fishing enthusiasts from around the world for over 30 years. Just outside of Ennis, Montana and only an hour from Bozeman this all-inclusive, Orvis-endorsed lodge offers world-class fly fishing experiences, paired with an exceptional food and wine program and an award-winning hospitality team.

Named Orvis Endorsed Fly Fishing Lodge of the Year in both 2015 and 2021, we are proud to uphold a tradition of excellence while continuing to evolve and elevate the guest experience.

Now, we’re seeking a Director of Guest Relations to carry that legacy forward with grace, enthusiasm, and hands-on leadership.

About the Role:

The Director of Guest Relations is part of the heartbeat of the Madison Valley Ranch guest experience. This highly visible, guest-facing role ensures every trip is seamless from pre-arrival to farewell. It’s a unique combination of trip planning, sales, hosting, guest services, and light operations management, all wrapped in a warm, approachable, service-first personality.

This is an ideal position for a hospitality professional with a love for the outdoors and a deep appreciation for high-touch, detail-driven guest experiences. The role can evolve to match your strengths and career goals, whether that’s in service, guest engagement, or operational leadership.

Responsibilities:

• Serve as the primary contact for guests before and during their stay by managing communication, planning, facility maintenance, and personalized touches to ensure a smooth and unforgettable experience.
• Greet guests upon arrival and serve as their host throughout their stay, ensuring they feel welcomed, cared for, and remembered.
• Collaborate with guides, the culinary team, and lodge staff to coordinate daily itineraries and logistics.
• Oversee and execute reservation systems and guest records, ensuring accuracy and attention to detail.
• Assist with retail, wine, and merchandise inventory and presentation.
• Support social media and digital marketing efforts by capturing photos, sharing stories, or developing light content, as desired.
• Participate in evening service or special events when needed to maintain the high service standard for which the lodge is known.
• Provide on-site leadership with flexibility and autonomy, helping the team thrive during both routine days and high-pressure moments.

Qualifications:

Required:

• 2+ years in hospitality and/or outdoor adventure travel
• 2+ years in reservations, guest services, travel planning, or sales
• Strong written and verbal communication skills
• Highly self-motivated and able to work independently and on your feet
• Meticulous attention to detail and organization
• Willingness to relocate to Ennis, Montana (housing may be available)

Preferred:

• Experience in fine dining or luxury hospitality
• Strong digital fluency: graphic design, photography, video, or email marketing
• Retail and inventory management experience
• Intermediate or advanced wine knowledge
• Strong familiarity with Montana geography and culture
• Strong fly fishing experience (from enthusiast to expert!)

Perks:

• Compensation: $60,00 - $70,000
• Annual bonus based on lodge performance
• Transitional/permanent housing options
• IRA with a 3% Match
• Health Insurance

Disclaimer: The individual selected for the role of Director of Guest Relations will be employed by Madison Valley Ranch, and will have no affiliation with Columbia Hospitality, who is serving as a third-party agent leading the search through Columbia Executive Search.