Head of Client Solutions, India
(Mumbai, India - Gurgaon, India)
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The India Head of Client Solutions (CSM) for Facebook's Global Sales Organization leads a team of strategic and enthusiastic solution-drivers who put our customers at the core of everything we do. This is an outstanding opportunity to lead a growing team that builds and manages key relationships, leads media planning, strategy and measurement to our Fortune 100 multi- channel advertisers, and serves as consultative solutions expertise. This role is responsible for building executional and functional partnerships, managing a team that uses data and analytics to build comprehensive solutions for our customers, and driving revenue by negotiating and optimizing opportunities that deliver on client's business objectives. The Head of Client Solutions is responsible for coaching, mentoring and developing a team of Client Solutions Managers, working directly with clients, as well as partnering with the Country Head in driving Facebook's business in India. Success in this position requires exceptional people management skills, strong consultative sales and analytical experience, operational excellence and rigor, market and industry knowledge, a proven ability to excel at working with internal cross-functional partners, and the capacity to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position can be based in either of our offices in Gurgaon or Mumbai but frequent travel between both offices is required.
Manage day-to-day operations, strategic prioritization, goal setting, careers, performance management, and growth of team members
Scale the team by sharing opportunities for increased effectiveness and efficiency
Support Sales Training curriculum development
Oversee delivery and revenue recognition for your market and flag any at upsell opportunities or at risk revenue
Drive adoption of the most optimal Facebook solutions that deliver on business results for our partners
Partner with the Country Head to identify revenue opportunities and develop action plans to drive incremental revenue
Demonstrate expertise in and flexibility to work across the multiple industries we partner with (e.g. CPG, ecommerce, entertainment industry, financial services industry, etc)
In partnership with the Country Head, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
Analyze data and insights to guide strategy and implementation of Facebook solutions.
Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
Work and collaborate with diverse group of internal cross functional teams.
Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs
Outline and oversee measurement strategy, tracking, and results delivery
Identify optimization opportunities for improving performance
Project manage complex work streams
Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.).
15 years of leadership experience with an ability to influence, develop, and empower people to achieve objectives with a cross-functional team approach
Strong Digital marketing experience is mandatory and brand experience/agency experience/internet product management is a plus
Drive and ability to develop a team at an overall and individual level, supported by management or mentor experience (5+ years)
Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action
Ability to lead presentations and drive decisions at a senior management level - internally and with our external advertising partners
Ability to prioritize and manage multiple projects alongside strategic and team management responsibilities
Highly motivated self-starter with the ability to thrive in a constantly changing environment
Understanding and experience in the digital marketing space in India an advantage.