Gartner has flagged the Senior Research Analyst, Semiconductor, Gartner Research & Advisory job as unavailable. Let’s keep looking.

About this role: 

The VP, SRS & Growth Accelerator is responsible for overseeing the management and strategy for the ResponseHub and Tech Purchasing COE (earlier BuySmart) within Gartner’s R&A Strategy and Operations Org. The role will manage multiple India-based sub-teams within the two COEs with a total team size of 70+ and growing. The ResponseHub team delivers written inquiries on topics that are well covered in Gartner research and require minimal domain knowledge, helping significantly reduce the time to answer these client inquiries. On the other hand, the Tech Purchasing COE focuses on the analysis of technology vendor proposals and client RFPs. The team collaborates closely with Gartner Experts to empower clients in negotiating more favorable deals. This position offers a unique opportunity to work closely with Gartner’s Senior Leaders in R&A and Services organizations to help deliver on our strategy of delivering compelling interactions and accelerating Gartner’s Contract Review offering. 

What you’ll do: 

PEOPLE & TALENT MANAGEMENT

  • Lead the ResponseHub and Tech Purchasing COE, overseeing 70+ researchers to ensure the timely delivery of high-quality client inquiries.
  • Tech Purchasing COE specializes in analyzing technology vendor proposals and client RFPs, collaborating with internal subject matter experts to uncover critical variances and enhance client negotiation outcomes.
  • ResponseHub delivers top-quality written responses to client inquiries, leveraging existing Gartner research for topics not requiring deep subject matter expertise.
  • Supervise and guide Research professionals through a managerial structure, ensuring effective leadership and guidance for managers in their roles and responsibilities.
  • Lead talent acquisition strategy and execution in partnership with the HR, Recruitment, and Campus Hiring teams.
  • Manage performance and drive high-performance culture. Ensure the ResponseHub and Tech Purchasing COE teams are viewed as a highly desirable place to work, where career and development opportunities exist for team members. 

INTERACTIONS THAT DRIVE CLIENT RETENTION

  • Champion Inquiry Quality by implementing a periodic review process, anchoring feedback on established best practices, and showcasing examples of high-quality inquiries.
  • Build subject matter expertise within the team through strategic hiring, aligning domain-specific training, and creating on-the-job learning opportunities.
  • BUSINESS STRATEGY & PARTNERSHIPS
  • Assume responsibility for setting and articulating the vision, strategy, and value proposition of the COE, ensuring clarity and alignment with organizational objectives.
  • Utilize client engagement, demographics, and Gartner business metrics to identify creative solutions to increase client value and retention
  • Cultivate relationships between the COE and senior practice leaders globally, developing operational plans and aligning capabilities with the long-term strategy for Research & Advisory business
  • Use ROI to drive key investment decisions, in alignment with the long-term business objectives 
  • Exhibit adaptability and creativity by operating beyond strict job description parameters and think creatively about how to provide highest levels of effectiveness, service and business outcomes.

TECHNOLOGY & PROCESS EXCELLENCE

  • Leverage process standardization, automation, and AI/ML capabilities to drive efficiency and quality at scale 
  • Collaborate with technology partners to develop a long- and medium-term strategy incorporating AI advancements into tools and workflows
  • Drive a culture of innovation, continuous improvement, and adopting internal/external best practices to deliver client impact at scale.

OTHERS

  • Navigate a hybrid work environment, with a commitment to working from the Gartner Gurgaon office at least two days a week, promoting a balance between remote and in-office collaboration.
  • Manage financial and budgeting responsibilities

What you’ll need:

Education & Experience

  • Graduate + MBA (IT/Ops) from leading B-schools 
  • 15+ years of overall experience at leading research / data analytics / business intelligence / consulting firms 
  • 3+ year of experience in leadership role, with demonstrated success in managing large teams (30+) and overseeing complex projects will be preferred

Domain Knowledge & Technical Skills

  • Domain knowledge in technology or Purchasing tech will be highly desirable. 
  • Prior experience partnering with technology teams on workflow tools, process improvement/automation projects or product development will be important for this role. 
  • Understanding of Generative AI tools and capabilities with some experience in conceptualizing or implementation of use case will be an advantage.

Leadership Skills

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, team members, and other stakeholders.
  • Ability to think strategically and contribute to the development and execution of the firm's overall strategy.
  • Proven success in implementing scalable best practices and using data/metrics to deliver results will be important.

Demonstrated initiative and resourcefulness.

  • Demonstrated strong collaboration and stakeholder management skills.
  • Proven ability to manage projects to deadlines, multi-task, and work under ambiguous/uncertain circumstances.

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:84823

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Read Full Description
Confirmed 14 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles