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At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a Senior Client Service Representative

Brown Brothers Harriman is currently recruiting Senior Client Service Representative to join our Krakow Custody Hub Team. In this role you will be responsible for maintaining client access to BBH platform Infuse and for custody account opening process. A Senior Client Service Representative will collaborate with internal teams to ensure client satisfaction. 

Some of your key responsibilities include: 

  • Creating and maintaining external user access to BBH portal in cooperation with other team members and client service groups
  • Ensuring high quality of services by our team in accordance to BBH policies and procedures to minimize risks involved in the process and to satisfy clients’ needs
  • Conducting annual review of client users’ access and structures
  • Performing client calls to verify Infuse access requests
  • Ensuring that desktop procedures and internal trackers are up to date and that knowledge is shared within the team
  • Taking part in process improvement initiatives and projects

What we offer:

  • 2 additional days added to your holiday calendar for Culture Celebration and Community Service
  • Private medical care for you and your family
  • Life Insurance
  • Hybrid Working Opportunities
  • Professional trainings and qualification support
  • Thrive Wellbeing Program
  • Online benefit platform

Desired Qualifications:

  • BA/BS degree, and/or equivalent work experience (2+ years)
  • Ability to effectively prioritize work and resolve issues
  • Good communication skills
  • Ability to build and maintain internal and external relationships
  • Good knowledge of MS Office tools
  • Fluency in English
Read Full Description
Confirmed 23 hours ago. Posted 23 hours ago.

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