Sheraton Grand Nashville

Join Our Team as a Director of Rooms!

Job Summary:

As our Director Rooms, you'll be responsible for leading and managing our Rooms Division, which includes Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet laundry, and Valet parking. Your focus will be on maximizing revenue opportunities, maintaining guest satisfaction, and upholding the hotel and company standards at all times. Our ideal candidate is a natural leader with exemplary skills in communication, problem-solving, and leadership, committed to ensuring seamless operations. Join our team and be part of creating unforgettable experiences for our guests!

Key Skills and Responsibilities:

• Leadership Skills: Provide clear direction and guidance to the Rooms Division team, fostering a culture of excellence and high-quality service.
• Hiring & Training: Staffing, training, developing, and continuously evaluating employees to ensure operational efficiency, high-quality service, and adherence to company standards.
• Problem-Solving Ability: Anticipate and address issues proactively, ensuring smooth and efficient operations.
• Communication Skills: Maintain open and effective communication with guests, employees, and other departments to ensure a cohesive work environment.
• Financial Acumen: Manage departmental budgets, analyze costs, and ensure financial performance aligns with goals.
• Technical Proficiency: Utilize Windows Operating Systems, spreadsheets, and word processing tools to manage operations and reports.
• Customer Service Orientation: Approach all interactions with guests and employees in a friendly and service-oriented manner, ensuring high levels of satisfaction.
• Organizational Skills: Plan and coordinate the activities of the Rooms Division, ensuring compliance with standards and optimal staffing levels.

Education & Experience:

• High school diploma or equivalent required.
• At least 5 years of experience in a similar position
• Valid driver's license from the applicable state.
• Able to work effectively under pressure, maintaining composure while quickly evaluating situations and determining the best course of action
• A strong communicator who listens actively to understand concerns raised by coworkers and guests, and effectively conveys ideas and solutions

Why Join Us?

• Growth Opportunities: Career advancement potential.
• Supportive Environment: Collaborative and respectful team.

Ready to Make a Difference?

Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions within the area. At our Hotel we’re committed to providing exception guest service where we aim to exceed our guests standards. Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. In addition, we are conveniently located only a few blocks from central bus station. So, if you have a guest first mentality and you’re interested in joining a supportive team with a winning culture look not further! Come join a team where you can grow, succeed, and belong.

Application deadline for Colorado positions: