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Job Description

The Front Office Manager is responsible for overseeing the day-to-day operations of the front office, including reception, reservations, and guest services. This role requires strong leadership skills, excellent communication, and a focus on delivering outstanding customer service to our guests.

Key Responsibilities:

Team Leadership:

  • Recruit, train, and supervise front office staff, including front desk agents, concierge, and bell staff.
  • Provide leadership, guidance, and ongoing training to ensure a high level of customer service.

Guest Services:

  • Ensure a warm and welcoming atmosphere for guests from check-in to check-out.
  • Address guest inquiries, concerns, and special requests promptly and professionally.

Reservation Management:

  • Oversee reservation processes to maximize room occupancy and revenue.
  • Monitor and manage room inventory and rates to optimize revenue.

Check-In/Check-Out Procedures:

  • Supervise and streamline check-in and check-out procedures for efficiency and guest satisfaction.
  • Resolve any guest issues or concerns related to check-in/check-out.

Front Desk Operations:

  • Monitor front desk operations, including phone inquiries, emails, and in-person interactions.
  • Ensure accurate and timely completion of all front office tasks.

Financial Management:

  • Assist in the preparation and management of the front office budget.
  • Monitor and control expenses to meet financial objectives.

Work Experience

  • Proven experience in front office management within the hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Familiarity with hotel Opera Cloud is a plus.

Benefits

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
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Confirmed 22 hours ago. Posted 30+ days ago.

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