Network Analyst


Company Type

  • Delivering consistent handling standards of the incidents that are reported by Citi global structures
  • Directing incidents that cannot be resolved in L1 to L2, or L3 Support Operations
  • Contacting with other regional centers and support groups
  • Provide professional first-line support out of core Business Hours when customers report problems directly to the Command Centre. Command Centre Operatives will ascertain the scale and impact of a reported problem and escalate to the relevant Support Organisation where appropriate, notifying their line manager / supervisor accordingly
  • Direct collaboration with other Command Center teams, in particular: Service Monitoring, Incident Management, and Technical Support
  • Direct cooperation with suppliers of equipment, services and / or infrastructure worldwide
  • Work in a support-oriented structure for individual Citi business lines (ICG, GCG, Corp / CTI)
  • Maintain communication and mailing lists related to processes supported in GCC L1
  • Participation in tests - creating and running simple scripts
  • Ensuring Data Load and Batch Processing
  • Participation in project groups, performance of project tasks
  • Participation in management processes (risk / self-assessment, COB, audits)
  • Identifying areas that require improvement in process modification, tools creation and development, procedures modification, and reporting to supervisors
  • Initiate and participate in providing tools that integrate the monitoring and management of networks, servers, applications, and business transactions
  • Conducting trainings on processes and tools for GCC staff
  • Participation in compulsory employee training
  • Substituting for the Team Leader when requested by the supervisor
  • Other tasks assigned by your supervisor

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.


Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

  • Experience in operating IT services
  • Good knowledge of network infrastructure
  • General knowledge of ITIL
  • Experience in participating in project groups – would be an advantage
  • Higher education, technical (preferred computer science, telecommunications)
  • CCNA certification or adequate knowledge
  • ITIL certification – would be an advantage
  • Ability to work without constant supervision
  • Interpersonal and teamwork skills
  • Independence, creativity, very good organization of work
  • Ability to make decisions
  • Ability to learn quickly and adapt to new standards
  • Ability to work with an external client
  • Ability to show initiative
  • Ability to adapt and motivation to expand your own knowledge
  • Ability to communicate with senior managers
  • Communicative spoken and writen English

EMEA-POL-MA-Warsaw Technology Full-time Bachelor's Degree Day Job Regular No 51963 - EMEA - Poland - Warsaw, Ul Marynarska 12 02-674 Citi Csc Poland Warsaw Marynarska 12

Read Full DescriptionHide Full Description
Confirmed 3 hours ago. Posted 22 days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up