MYS CTSM KL - Operations Support Senior Supervisor


Company Type

Role: AML Quality Assurance Senior Subject Matter Expert


Business Unit: AML Operations/Quality Assurance

  • The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the investigative analysts review and assess anomalous behaviors. The team’s responsibilities include identifying and reporting potential issues, submitting recommendations on a variety of developmental opportunities and/or best practices and serving as mentors to the investigative analysts.

Purpose of Role:

  • Responsible for reviewing anomalous activity alerts/cases that are closed by AML Operations Unit Investigation Analysts, Junior Analysts, and Senior Analysts as a control to ensure accuracy, completeness and compliance with regulatory, internal/external audit requirements and policy/procedural requirements. Responsible to maintain interactions with global QA Team to ensure QA program execution in a consistent manner. Responsible to test QA staff accuracy (sample check). Involvement in QA Program development and implementations. Responsible to ensure individual adherence to defined quality standards/core competencies that are required for all analysts

Key Responsibilities:

  • Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement
  • Acts as an SME on the day to day process of conducting quality review of operations analysts work. Objectively assesses quality of investigative analyst work for what is going well and what needs to improve and supports coaching efforts
  • Ambassador for best practices and facilitator of knowledge in money laundering processes
  • Escalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standards
  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools
  • Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit manager
  • Responsible for tracking the results of quality assurance reviews and remedial action(s) in the QA database
  • Responsible for assisting to develop and report Quality Assurance review results via metrics and distribute to senior management, team leads, analysts and other designated personnel
  • Assists training team in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance process
  • Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements
  • Assist QA Team Manager in testing QA SMEs performance (sample check) in case assignment and by volumes monitoring
  • Authority in complex case dispositions
  • Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and to keep consistency in QA executions
  • Participates and/or leads calibration sessions within the Quality Assurance Department
  • Collaborates with the QA global Team on development and implementations of special projects
  • Provides expertise to internal working groups, teams, and committees focused on enhancing current procedures and creating efficiencies
  • Adheres to global standard policies and procedures
  • Operates within the agreed business SLAs and confidentiality standards



Skills and Competencies:

  • A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources

Additional requirements:

  • Good knowledge of English and high standard of written and oral communication skills
  • Strong analytical skills and attention to detail
  • Detailed oriented, self-motivated, and able to handle multiple projects/tasks
  • Demonstrated initiative and creativity in problem solving
  • Organized, disciplined and highly responsible
  • Presentation skills and ability to build strong arguments to justify his/her decision
  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)
  • Good understanding of Windows applications (Word, Excel, etc.) and Internet and commercial database searches


  • Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required
  • Minimum 1.5-2 years’ of quality assurance experience or equivalent knowledge required
  • Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity



Education level:

  • Bachelor's degree


  • AML certification will be advantage
  • Project and change management basic experience

APAC-MYS-W-Kuala Lumpur Operations - Core Full-time Bachelor's Degree Day Job Regular No Capsquare Tower

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Confirmed 12 hours ago. Posted 30+ days ago.

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